+2 more
Clear All Filters
Verified Ad
Job Summary
A 5-star eco-safari camp is searching for an ASSISTANT LODGE MANAGER. This intimate, luxury safari lodge is centred around personalised hospitality, immersive bush experiences, and warm, attentive service in a refined yet relaxed setting. They are looking for a confident and adaptable individual who can balance exceptional guest interaction with strong operational oversight, while helping leading a small team with professionalism, maturity, and a genuine passion for lodge life. This is a great position for a junior candidate to gain hands-on experience in a five star lodge in all aspects of lodge operations. Candidate Responsibilities: All daily tasks surrounding guest experience, administration roles, camp management and team management. Guest experience roles include hosting guests, check in and check out, liaising with reservations, communicating guest preferences and requirements to team, serving meals and drinks, facilitating game drive and external activities. Daily administrative roles include daily stock management, preparing guest documentation, invoicing, ordering, and keeping up to date with the reservations system. Camp management roles include room and camp checks and identifying maintenance issues. Team management roles include hosting morning meetings, enforcing codes of conduct, training of team members, assigning duties and shifts, maintaining staff schedule, ensuring standard operating procedures are being followed and dealing with staff discipline. Management and training of all operating procedures and policies around guest service with entire team. Human resource management, including ensuring team is following codes of conduct, disciplinary hearings, issuing of written and verbal warnings and all human resource related activities in coordination with Operations manager and owners. Creation and maintenance of all guest service-related standard operating procedures including but not limited to in-room housekeeping, lodge housekeeping, bar procedures, aesthetics in camp, and guest delights (in coordination with Operation Manager and owners). Training and monitoring of five-star service levels and offerings for food and beverage departments. Position reports to Owners, Operations Manager and Lodge Manager. Stands in for Lodge Manager when LM is on days off. Core Criteria: Fluent in English Minimum of two years of entry level management experience (ideally in 5* environment). Hospitality degree highly beneficial Strong; friendly personality, which can host guests and simultaneously command respect. Strong administration skills. Package Offer: Accommodation in small flat with room and private bathroom Meals while on duty Work schedule is approx. 3 weeks on 1 week off. 6 days off per month plus 1 day in lieu of public holidays. 16 days of leave per annum.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link