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Job Summary
Assistant Lodge Manager KENYAN CITIZENSHIP Heritage Property - Mweiga Hill - Great Rift Valley - Kenya Large Lodge with 37 Rooms and 10 Cottages. Assist the General Manager with daily operations at the Lodge, ensuring company standards are met. Contribute to strategic planning, staff management and operational efficiency. KEY RESPONSIBILITIES Assist in efficiently managing all aspects of the day-to-day lodge operation. Supervise; train, guide & coach staff to maintain high performance and service standards. Implement and enforce company policies and procedures. Promote In-Service Training and staff advancement. Ensure that a high degree of confidentiality is maintained in handling guests’ private information. Resolve guest complaints and ensure guest experience meets the required standards. Oversee check-ins/check-outs, as dictated by operational requirements. Oversee mealtimes and events, as dictated by operational requirements. Contribute; supervise and mange inventory management (month-end stock takes, monthly operational equipment stock takes and company asset register compliance) and resource allocation. Manage human resource allocations, including time management. Oversee the operations of both properties as delegated by the General Manager. Conduct regular guest room checks along with the Exec. Housekeeper and Maintenance Manager to ensure that rooms are well-maintained and ready to receive guests. Manage guest room snag-list with Exec. Housekeeper and Maintenance Manager Support the General Manager with site inspections for Tour Operators and potential clients, following company policy. Manage daily HOD meetings. Oversee the efficient functioning of all departments and effectively coordinate with all department heads to ensure a smooth operation. Maintain the Front Office systems and ensure that all records are maintained up to date. To effectively manage the PMS and Debtor’s departments, and regularly update the General Manager regarding changes. Remain up to date with HR matters and ensure that policy and procedures are being followed - responsibilities include recruiting, hiring, training, coaching, guiding, scheduling, evaluating performance, administering rewards and disciplinary actions, and resolving workplace issues. Maintain a thorough understanding of company policy, the CBA in force, and the Labour Act to ensure compliance in the daily operation. Promote safe practices among employees and guests by assisting in the management of emergency and security procedures. Leading and manage Occupational Safety Health Compliancy. Coordinate with the General Manager and Chief Engineer to ensure implementation of applicable preventive maintenance programs that protect the physical assets, including vehicles of the properties. Maintain a high level of integrity and honesty in handling all matters assigned to you and set a good example for your peers. Other duties and responsibilities as assigned by the General Manager. Overall management supervision of both properties when GM is off site Departmental subdivision according to strengths – as per GM instructions. Approach all encounters with guests and employees in a friendly, service-oriented manner Act as an ambassador to the property and ensure that guests are receiving an unparalleled guest experience. Remain readily accessible to guests, GM and employees at all times Be aware of the status of the availability of rooms to ensure revenue is maximized Maintain effective communication between all departments. Inspect public areas for cleanliness, overall conditions as well as potential safety hazards. Manage and lead all investigations regarding all guest and employee accidents/incidents. Monitor and enforce existing SOPs Monitor and update Property Management System as required Assist in evaluating the performance of all employees Assist in Administrative duties related to Payroll, Accounts Payable and Human Resources. Avail yourself for Duty Management as prescribed by the GM Manage and supervise all Functions, including conferencing and banqueting Manage and supervise all Activities at both properties Manage and supervise all drivers. REQUIREMENTS Education: Appropriate Diploma or College Degree preferred Kenyan Citizenship Experience: A minimum of 3 years in Hotel or Hospitality/Entertainment Industry Management REPORTING STRUCTURE You will report directly to the General Manager and act as their delegate in their absence. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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