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Job Summary
Assistant Lodge Manager – Luxury Lodge | Kruger National Park
• Assist the Lodge Manager in the overall management of the lodge
• Deliver exceptional guest relations and ensure a warm, personalised “at home” experience
• Manage and train lodge staff in line with the lodge’s service standards
• Maintain the highest housekeeping, maintenance, and gardening standards to preserve the lodge’s design and aesthetic
• Oversee financial administration, including stock control and order management
• Manage daily administration linked to concierge and reception operations
• Maintain and update the guest database to support service excellence
• Ensure guest areas and service spaces are kept clean, organised, and presentable
• Uphold the quality and care of all lodge equipment and products
• Communicate and actively support the lodge’s conservation vision and purpose
• Perform additional tasks as required to support operational needs, with flexibility and teamwork being essential
• Minimum of 4 years’ work experience, ideally including 2 years as a trainee and experience in a reputable five-star lodge or hotel as an assistant manager
• Strong Food and Beverage knowledge
• Financial management competency
• Passion for hospitality with a commitment to service excellence
• Knowledge of dietary requirements and allergies
• Strong attention to detail
• Excellent English communication skills (written and verbal); an additional language is advantageous
• Strong computer literacy (MS Word, Excel, Outlook, Internet)
• Excellent management, leadership, and communication abilities
• Cooperative, flexible, and able to embrace a developmental approach with staff
• Ability to remain calm, resourceful, and solutions-driven under pressure
• Understanding of basic labour law and disciplinary procedures
• Strong organisational skills, assertiveness, and patience
• South African citizenship or valid work visa
Candidates who meet the above requirements are invited to submit their CV
Kendrick Recruitment
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