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?️? ASSISTANT GENERAL MANAGER VACANCY ALERT ??️ ? Assistant General Manager ? Plettenberg Bay, Western Cape ? Prestige Luxury Hotel (Live-out) ? Salary: R42,000 – R43,000 (DOE) ? Role Overview: A senior leadership position supporting the General Manager in overseeing all hotel operations, driving profitability, and ensuring exceptional guest experiences within a prestigious 4/5-star luxury hotel environment. This role requires strong operational control, financial acumen, and people leadership capability. ? Key Responsibilities: • Support the General Manager in daily hotel operations across all departments • Act as General Manager in their absence, taking full operational accountability • Monitor departmental performance and implement corrective actions to improve profitability • Ensure smooth coordination of Rooms, F&B, and other revenue-generating departments • Maintain strong focus on service excellence and guest satisfaction • Coach, mentor, and develop HODs and staff to improve performance • Assist with recruitment, onboarding, training, and performance management • Manage disciplinary processes and employee relations where required • Ensure compliance with SOPs, policies, and service standards across the hotel • Support strategic operational planning and execution • Resolve guest complaints and ensure effective service recovery • Analyse operational data and reporting to support decision-making • Ensure clear communication of policies and operational directives across teams • Perform additional duties as required by senior management ? Skills Required: • Strong leadership and team management ability (50+ staff exposure) • Excellent financial, operational, and analytical skills • Strong communication and problem-solving ability • Ability to manage multiple departments effectively • High emotional intelligence and guest service focus ? Requirements: • Diploma/Degree in Hospitality Management (essential) • 8–10 years’ luxury hotel experience (4/5-star) • Minimum 3 years in senior management role • Strong knowledge of Opera, Micros or similar hotel systems • Excellent numeracy, reporting, and analytical skills • Ability to work shifts and own transport required ? Key Attributes: • Hands-on, decisive, and results-driven leader • Calm under pressure with strong problem-solving ability • Highly organised with strong attention to detail • Guest-focused with a strong operational mindset For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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