Job Summary
A major South African value retailer, originating in Cape Town, that sells affordable clothing, footwear, beauty products, homeware, and cellular items is seeking a Supply Chain Systems Business Analyst who will serve as the crucial interface between Systems Teams, Business stakeholders, Project/IT Teams (PIT), and external 3rd Parties.
Responsibilities:
Stakeholder & Requirements Management: Conduct stakeholder analysis, lead requirements elicitation, and produce high-quality Business Requirements Documents (BRD/BRS) for signoff.
System Enhancement & Design: Collaborate with IT and 3rd Parties to manage the Functional Requirements Specification (FRS) playback and finalisation. Utilise UML for process mapping and system design documentation.
Project Execution & Governance: Manage and monitor development status (Agile/Waterfall), oversee comprehensive testing protocols (UAT, defect management), and lead the full project lifecycle from pilot methodology to final roll-out and handover to Business As Usual (BAU).
Process Optimisation & Support: Drive projects focused on optimising Warehouse Management Systems (WMS), improving warehouse layouts, picking/packing processes, and distribution efficiencies. Provide ongoing system support and manage tech refresh/End-of-Life (EOL) activities.
Communication & Training: Develop and execute communication and training plans for new systems/processes (M365, SharePoint, ALC).
Benchmarking & Improvement: Actively benchmark industry processes, hardware, and software to drive continuous system simplification and improvement.
Minimum Requirements:
Grade 12 Certificate/Matric.
Relevant Degree or Higher National Diploma (Information Technology, Computer Science, System Design, Information Systems, Business Analyst, etc.).
- Project Management Diploma/Certificate.
- 2-5 years in a Supply Chain and Logistics role within Retail.
Hands-on experience with Warehouse Management Systems (WMS) and familiarity with ERP systems.
Basic proficiency in Oracle / SQL.
- In-depth knowledge of end-to-end supply chain processes (procurement, inventory, warehousing, distribution, logistics).
Experience with SDLC, Change Control, Defect Management.
Working knowledge of Waterfall and Agile methodologies.
Familiarity with PMBOK and BABOK principles.
Proficiency in documenting business requirements and process maps.
Experience with Unified Modeling Language (UML) and Process Mapping tools (e.g., Draw.io).
- Strong understanding of Supply Chain/Logistics principles in Apparel Retail. Expertise in leveraging WMS and supply chain analytics. Knowledge of POPIA and Cloud-based (SaaS) applications.
- Planning, Analytical, Critical Thinking, Requirement’s Elicitation, Risk Management, Facilitation, Communication, and Multi-Project/Activity Management.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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