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Front Of House Lead | Luxury Coworking & Hospitality Workspace | Cape Town, Western Cape | Ss
HotelJobs Wednesday, 23 September 2026Job Summary
NOW HIRING: Front of House Lead | Luxury Coworking & Hospitality Workspace | Cape Town, Western Cape About the Opportunity Kendrick Recruitment is seeking a professional and organised Front of House Lead to oversee reception operations at a luxury coworking and hospitality-style workspace in Cape Town. As the public face of the team, this role is responsible for first impressions, reception systems, and coordinating daily member, meeting, facilities and event activity. Combining hospitality leadership with strong operational discipline, the Front of House Lead supports the General Manager and ensures seamless day-to-day operations. This is a full-time, supervisory-level position. Key Responsibilities • Serve as the primary point of contact for members, visitors, suppliers and guests • Greet arrivals with warmth, confidence and professionalism • Manage reception enquiries via phone, email, WhatsApp and in person • Own the member portal and internal communication channels • Manage hot desk, meeting room and shared space bookings • Track member check-ins, visitor logs and reception activity • Log and escalate facilities requests, ensuring timely resolution • Support onboarding of new clients and build strong member relationships • Ensure meeting rooms are set up, stocked and presentation-ready • Lead workspace tours and act as front-of-house contact during events • Maintain clear communication with the wider team on catering, IT and facilities • Uphold cleanliness and hygiene standards across reception and workspace • Communicate daily expenses and finance-related activity to the Finance Manager Key Requirements • Matric / NQF4 or equivalent (hospitality or business qualification advantageous) • 3+ years' front-of-house, reception, hospitality or customer-facing operational experience • Proven ability to run a busy reception or live front-of-house environment independently • Experience with coworking or member-management platforms and booking systems advantageous • Supervisory or shift-lead experience preferred • Based in Cape Town, with own reliable transport and a valid driver's licence • Strong verbal and written communication skills • Systems and administrative accuracy across bookings and records • Strong multitasking and prioritisation under time pressure • Proficiency with Microsoft/Google office tools and member-management software • Basic facilities troubleshooting and escalation judgement • Calm, composed and unflappable under pressure • Structured, organised and detail-aware, with a naturally hospitable yet operationally disciplined approach Package • Salary: Market related, depending on experience • Live-out position Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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