Job Summary
New Business Manager (BU Lead)
Role Purpose
Why This Role Exists
This role exists to embed strong commercial execution directly into each Business Unit at Ello Technology.
As a New Business Manager (BU Lead), you are responsible for ensuring that all technical work is translated into accurate, profitable, and fully captured revenue. You lead the commercial function within your BU — owning quoting, procurement, invoicing, and revenue integrity — while enabling the BU to operate as a complete, decentralised unit.
This is not a traditional “sales manager” role. It is a commercial leadership role for someone who understands both revenue and operations. Your success will be measured by margin protection, revenue accuracy, and the elimination of leakage across the entire commercial process.
Your First 90 Days
What Success Looks Like
By Day 90:
You are consistently delivering ≥99% accuracy across quotes and invoices
You have eliminated revenue leakage, missing line items, and billing inconsistencies
You are maintaining strong commercial discipline across stock, licensing, and billing
You are reducing billing queries and improving cashflow consistency
Your Business Unit is operating with clean, structured, and reliable commercial processes
This role suits someone who takes ownership of revenue, accuracy, and execution from day one.
Targets and Performance Measures
How Performance Is Measured
This role has clear financial, operational, and compliance performance expectations set at Business Unit level.
You will be measured on your ability to convert technical scope into profitable revenue, maintain high levels of accuracy, and ensure clean commercial execution across all processes.
Key performance indicators include:
Once-off project GP invoiced and assessment-to-project conversion value
Margin protection and pricing discipline
Quote and invoice accuracy (target ≥99%)
Reduction in billing queries and improved resolution times
Stock allocation accuracy and zero shrinkage
Zoho Books accuracy and system hygiene (target ≥99%)
SOP compliance and audit readiness (target ≥95–98%)
This is a performance-driven role where accuracy, discipline, and commercial ownership are critical.
Key Responsibilities
1) Quoting and Commercial Structuring
You will be responsible for converting technical scope into clear, accurate, and profitable quotes.
This includes:
Validating completeness before producing quotes (no assumptions)
Creating structured, accurate, and professional client quotes
Ensuring all line items, pricing, and margin requirements are correct
Supporting approvals through clear communication and follow-up
2) Procurement and Stock Control
You will manage the procurement process to ensure accurate and accountable stock flow.
This includes:
Tracking lead times and proactively managing delays
Receiving and recording stock accurately
Allocating stock to jobs, clients, and engineers with full accountability
Maintaining zero shrinkage and full traceability of stock
3) Invoicing and Revenue Capture
You will ensure that all revenue is accurately invoiced and fully captured.
This includes:
Ensuring invoices match approved quotes, delivered work, and agreed pricing
Eliminating missed billing, omissions, or incorrect line items
Supporting collections through complete and audit-ready documentation
4) Commercial Process Ownership within the BU
You will ensure that your Business Unit operates with strong commercial discipline.
This includes:
Ensuring serial numbers, licensing, and assets are fully captured and traceable
Applying pricing rules consistently to protect margin
Preventing revenue leakage through structured execution
5) Client Communication and Commercial Alignment
You will engage with clients to support commercial clarity and progression.
This includes:
Supporting approvals through structured follow-up
Maintaining a professional and commercially confident approach
Participating in BU meetings where commercial input is required
6) SOP Compliance and Process Discipline
You will ensure strict adherence to business processes and systems.
This includes:
Maintaining high levels of system accuracy and audit readiness
Handling assigned administrative responsibilities where required
Applying the “stop-the-line” rule when information is incomplete or unclear
Benefits
Commercial Ownership
Own the revenue engine within your Business Unit.
This role gives you direct responsibility for how revenue is structured, protected, and delivered.
You own quoting, procurement, and invoicing within your BU
You directly influence margin, revenue accuracy, and profitability
You operate with clear commercial accountability
You play a critical role in how the business performs
Performance Recognition
Accuracy, discipline, and results are valued.
At Ello Technology, we recognise people who take ownership of outcomes and execute consistently.
We value accuracy and zero-error execution
We recognise strong commercial discipline
We measure real outcomes, not activity
We make performance visible and meaningful
Career Growth
This should feel like a step into leadership, not just execution.
This role builds commercial, operational, and financial capability within a Business Unit environment.
You gain exposure to full commercial operations
You build experience in revenue management and margin control
You work closely with technical and leadership teams
You grow in a performance-led structure
Coaching and Development
Structure, feedback, and real responsibility.
We are looking for someone who wants to build high-value commercial skills.
You receive clear expectations and structured feedback
You develop through real ownership of business processes
You improve through execution, not theory
You build skills in financial accuracy and commercial control
Meaningful Work and Culture
High standards. Clear accountability. Real impact.
Your work directly affects revenue accuracy, profitability, and operational success.
You contribute directly to revenue protection and growth
You work in a disciplined, structured environment
You are trusted with responsibility and ownership
You support long-term business performance
Who Will Thrive in This Role
This role will suit someone who is highly structured, detail-focused, and commercially minded.
You will likely thrive here if you:
Have strong attention to detail and accuracy
Enjoy working with numbers, pricing, and financial structure
Are confident working across technical and commercial teams
Communicate clearly and professionally with clients
Prefer structured processes and disciplined execution
Are proactive in identifying and fixing issues
Want to work in a role where accuracy and performance matter
Non-Negotiables
This role requires strong commercial execution capability and discipline.
Non-negotiables for this role include:
Strong hands-on experience with Zoho Books and Zoho CRM
High attention to detail across pricing, VAT, and financial accuracy
Experience with procurement and supplier coordination
Ability to translate technical scope into clear commercial outcomes
Strong communication and professional client engagement
A structured, SOP-driven approach to work
Requirements
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