Join a distinguished leader in the hospitality and gaming industry, committed to delivering exceptional guest experiences and operational excellence. Our client, an established resort in Mpumalanga, seeks a strategic and dynamic General Manager to lead all facets of the business, from gaming and hotel management to food & beverage and conferencing services, ensuring the achievement of revenue and profitability targets aligned with the company’s vision.

Duties:

• Take full accountability for all operational functions within the resort, including gaming, hotel, F&B, conferencing, and support services.
• Develop, present, and execute the annual business plan encompassing budgets, forecasts, and profit-enhancement initiatives.
• Drive operational standards, policies, and procedures to ensure consistency and excellence across all departments.
• Oversee property maintenance, hygiene, cleanliness, and presentation, implementing proactive capital expenditure and maintenance strategies.
• Ensure full compliance with legislative and regulatory standards, including Gaming Board requirements.
• Lead transformation efforts in line with B-BBEE objectives, establishing and managing related committees.
• Cultivate strong relationships with employees, guests, unions, shareholders, community leaders, and regulators.
• Embed core values such as respect, humility, integrity, collaboration, and accountability within the organization.
• Maintain rigorous financial governance and cost control measures.
• Spearhead marketing, promotions, and entertainment initiatives aligned with business priorities and customer insights.
• Champion the Group Customer Care programme, continuously elevating service standards.
• Lead, mentor, and develop the management team through performance management and engagement.
• Implement group projects, initiatives, and governance requirements effectively across the resort.

Requirements:

• Minimum of 8 years of senior management experience within the hospitality and gaming sectors.
• Proven track record of delivering revenue, market share, and profitability growth.
• Strong leadership, strategic planning, and stakeholder management skills.
• Extensive financial management and operational expertise.
• Ability to develop and execute comprehensive business plans.
• Excellent communication and relationship-building capabilities.
• Knowledge of legislative and regulatory standards relevant to the hospitality and gaming industries.

Familiarity with the following:

• Customer Service Excellence
• Management and Development of teams
• Strategic Marketing and Promotions
• B-BBEE and Transformation processes

What We'll Give You:

While specific benefits are not listed, our client offers a vibrant work environment focused on growth, innovation, and community impact, with opportunities to lead a prestigious resort and make a lasting difference in the hospitality industry.

If you are a visionary leader eager to shape the future of a thriving resort, we invite you to apply and be part of an organisation dedicated to excellence and sustainability.