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Job Summary
- Job Role:
- The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.
- Areas of responsibility may include but not limited to (product and systems will be trained here):
- Investigate, troubleshoot why clients are stuck in the Account Origination journey
- Provide feedback and insights on Account Origination journey blockers
- Provides exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
- Supports the new accounts application process and ensure accuracy/completeness of activations, when required
- Educates our clients about their accounts/products
- Identifies up-sell opportunities (understand the client's needs/provide solutions) if required
- Actions Know Your Customer (KYC) principles.
- Achieves specified production targets and turn-around-times
- Personal Attributes and Skills
- Solutions oriented with an optimistic can-do attitude
- Engaging and confident
- High empathy with good listening skills
- Always willing to learn
- Ability to consistently maintain a high performance
- Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
- Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
- Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
- Verbal and written communication skills (proficient in English)
- Ability to handle multiple tasks simultaneously - strong administration skills
• Education and Experience
- Grade 12
- Bachelor of Commerce Degree
Isilumko Staffing
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