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Job Summary
An Exclusive 5-star boutique luxury hotel requires a hands-on General Manager Responsible for an intimate, design-forward estate featuring luxury suites, an award-winning fine dining restaurant, and premium corporate event spaces, the General Manager must balance high-touch guest relations with meticulous financial control . The successful candidate will orchestrate all aspects of the property—including guest services, food and beverage excellence, sales and marketing, housekeeping, and asset maintenance—to maximize financial returns, protect asset value, and cultivate an unparalleled, bespoke guest experience. Key Responsibilities 1. Financial Engineering, Purchasing & Cost Control Rigorous Cost Management: Assume full P&L accountability; drive advanced food & beverage cost controlling, inventory stock tracking, and supplier variance audits. Procurement & Vendor Governance: Source, negotiate with, and onboard premium suppliers to optimize quality while ruthlessly protecting product margins. Financial Planning: Formulate annual property budgets, cash flow projections, and menu/event costing models to ensure optimal profitability across all revenue centers. Dynamic Revenue Management: Optimize ADR, RevPAR, and function space yields via data-driven pricing models across premium room sales and corporate venue bookings. 2. Food, Beverage & High-Profile Event Delivery Culinary & Cellar Oversight: Monitor daily operations of the signature fine dining restaurant, ensuring exceptional presentation, menu engineering, and meticulous wine stock management. Corporate Functions & Banqueting: Direct the seamless execution of high-spec corporate functions, board meetings, premium private events, and VIP luncheons. Property & Asset Audits: Oversee ongoing asset maintenance, garden standards, and building aesthetic upkeep to guarantee an uncompromised 5-star standard. 3. Diplomatic Relations & Guest Experiences VIP & Diplomatic Interface: Personally manage relationships with traveling dignitaries, high-net-worth individuals, and corporate executives requiring ultra-discreet, tailored attention. SOP Enforcement: Establish and enforce rigid Standard Operating Procedures (SOPs) spanning Front Office, Housekeeping, and F&B service lines. 4. Human Capital Development Agile Team Training: Recruit and develop a cross-functional hospitality workforce capable of shifting fluidly between front-of-house, kitchen operations, and guest services. Regulatory Compliance: Ensure absolute alignment with the Occupational Health and Safety Act (OHSA), labor legislation, liquor licensing laws, and hospitality municipal regulations. Key Performance Indicators (KPIs) Financial & Procurement KPIs GOP & NOI Targets: Successful execution of the property's budgeted Gross Operating Profit margins. Cost of Goods Sold (COGS): Maintaining strict food and beverage cost percentages at or below budgeted targets through aggressive waste control and pricing updates. New Revenue Stream Generation: Successful identification and monetization of underutilized venue spaces or bespoke service offerings. Quality & Operational KPIs Discreet Guest Satisfaction: Achieving top-tier scores (>92%) across luxury booking platforms and internal VIP/Corporate satisfaction surveys. Compliance & Health Audit Scores: Securing 100% compliance markers across internal asset maintenance checklists and statutory health/safety audits. Event Execution Ratings: Post-event feedback scores matching luxury boutique hotel baselines for corporate clientele. Team Performance KPIs Cross-Training Benchmarks: Ensuring 100% completion of cross-departmental capabilities across primary operational teams. Staff Performance Matrix: Maintenance of targeted labor-to-revenue efficiency ratios without impacting service quality. Minimum Requirements Experience & Track Record Leadership Tenure: Minimum of 5 years of progressive management experience within 5-star boutique hotels, luxury lifestyle brands. F&B & Cost DNA: A deep, verifiable background in F&B Management, Cost Controlling, Purchasing, and Banqueting operations is non-negotiable. Corporate Event Exposure: Proven success managing upscale function spaces, board configurations, and luxury private dining programs. Diplomatic Exposure: Direct experience hosting corporate executives, international dignitaries, or VIP profiles with an understanding of strict confidentiality. Qualifications & Technical Skillset Formal Education: A Degree or Higher Diploma in Hospitality Management from an accredited institution (e.g., International Hotel School or equivalent). Technical Accounting: High competency in hospitality accounting practices, P&L evaluation, stock variance reporting, and Excel data modeling. Systems Familiarity: Working familiarity with upscale Property Management Systems (PMS) and modern POS/procurement architectures. Competencies & Persona Hands-on Executor: A leader who rolls up their sleeves to balance administrative financial work with direct floor management alongside the team. Uncompromising Standard-Bearer: A meticulous eye for visual details, food plating aesthetics, cleanliness, and structural asset upkeep. Local Network: Strong existing relationships with premium luxury-tier suppliers and vendors within the South African market.
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