Job Summary
We’re looking for a strong, experienced Administration Manager to manage and lead a Pensioner Payroll team in Sandton.
Requirements
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Relevant tertiary qualification in Administration, Finance, Payroll, or similar
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Minimum 6–8 years’ experience in financial services
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At least 3 years’ proven leadership or management experience
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Extensive experience in pensioner payroll and annuity administration
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Strong knowledge of retirement fund administration and SARS compliance
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In-depth understanding of Pension Funds Act and governance requirements
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Advanced Excel skills and experience working with payroll systems
Duties and Responsibilities
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Lead and manage the Pensioner Payroll Administration team to ensure accurate, compliant annuity payments
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Oversee monthly pensioner payrolls, tax reconciliations, medical aid reconciliations, and pensioner communications
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Manage PAYE submissions (EMP201, EMP501) and issue annual IRP5/IT3a certificates
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Resolve escalated and complex client queries to ensure high client satisfaction
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Ensure compliance with SARS, regulatory, audit, and governance requirements
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Monitor SLA performance, workflow efficiency, and production statistics
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Implement and improve operational controls, risk management, and payroll processes
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Build and maintain strong relationships with internal stakeholders and external clients
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Coach, mentor, and develop administrators to build technical expertise and team capacity
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Identify opportunities for automation, innovation, and continuous improvement
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