Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description: • Implement and monitor the QA process (Internal call centres QA) • Conduct call assessments • Reporting • Trend Reviews • Coach staff for QA/Performance improvement • Staff training
Requirements: • Matric • Qualification in Call Centre Management • RE 5 • RE 1 (advantage) • Recognised qualification recognised by FSB • 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) • 2 Years' Call centre Supervisory experience