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Management Couple (Lodge Manager & Field Guide) Location: Private Game Reserve, Mpumalanga Couples Preferred Package: R60 000 CTC per couple Benefits: On‑site housing provided (No pets or children) Overview A luxury 5‑star lodge located within a premier private game reserve is seeking a dynamic; multiskilled Management Couple to oversee lodge operations, elevate guest experience, and maintain exceptional service standards. This role is ideal for a passionate, hands‑on couple with strong hospitality, guiding, and operational expertise. Role Breakdown HER: Lodge Manager Guest Services Manage reservations, check‑ins, and check‑outs efficiently. Create a warm, welcoming environment for all guests. Maintain high guest satisfaction by addressing concerns promptly. Coordinate special occasions, bush delights, and holiday experiences. Staff Management Supervise and support lodge staff. Create schedules, assign duties, and monitor performance. Manage leave applications, gate passes, and staff visitors. Lead by example with professionalism and service excellence. Financial Management Oversee financial administration and ensure accuracy of financial data. Monitor transactions and support budgeting and cost control. Administrative Duties Oversee all administrative processes and office operations. Ensure compliance with lodge procedures and reporting standards. Lodge Operations Maintain high operational standards across all departments. Manage stock, consumables, and lodge assets. Conduct site inspections and host visiting agents. HIM: Game Ranger & Maintenance Lead Guiding & Guest Experience Conduct daily game drives and guided bush walks. Host guests and provide exceptional interpretive experiences. Lead excursions to surrounding reserves and day safaris. Maintenance & Grounds Oversee gardens, lodge grounds, and general property upkeep. Perform basic vehicle maintenance. Manage all relevant lodge maintenance tasks. Qualifications & Experience HER: Lodge Manager Qualifications Hospitality Management Diploma or equivalent. Experience & Skills Minimum 5 years lodge experience (4/5‑star advantageous). Strong leadership and team motivation skills. Full operational understanding: HR, Admin, Finance, FOH, Guest Experience, and basic kitchen knowledge. Excellent organisational and multitasking abilities. Strong interpersonal and communication skills. Experience across front office, housekeeping, and kitchen coordination. Proficiency in Outlook, Excel, Word. Familiarity with Nightsbridge and online extranets. Financial acumen: budgeting, cost control, reporting. Marketing and social media experience beneficial. High attention to detail and ability to work under pressure. Flexible availability and willingness to work extra hours when required. Independent operator with strong initiative and drive. HIM: Field Guide Qualifications FGASA Level 2 (NQF4) preferred. Full Trails Guide qualification. ARH competency. Valid First Aid Certificate. Rifle handling and relevant accreditations. VPDA qualification advantageous. Experience & Skills Strong guiding experience with excellent guest interaction skills. Knowledge of astronomy advantageous. Skilled in off‑road 4x4 driving. Experience in lodge maintenance, gardens, and general operations. Ability to operate independently and support lodge management. Package & Benefits Salary: R60 000 CTC per couple Accommodation: On‑site housing provided Note: No pets or children permitted
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