RETAIL CREDIT CONTROLLER

Location: Midrand, Gauteng

Department: Finance

Employment Type: Full‑time, Office‑based

Reporting to: National Credit Manager

Salary: Market‑related (includes Medical Aid & Provident Fund)

EE/AA: Applicable (preference for EE candidates)

Introduction

A leading organisation in the retail finance sector is seeking an experienced and detail‑driven Retail Credit Controller to manage the full credit control function within the retail accounts receivable department. The ideal candidate is analytical, organised, confident in managing high workloads, and able to perform under pressure in a fast‑paced environment.

Key Responsibilities

Credit Control & Accounts Receivable

• Retail Credit Control — Oversee the complete retail credit control function

• Legislative Compliance — Apply strong knowledge of the National Credit Act and related legislation

• Reconciliations — Perform accurate reconciliations and resolve account discrepancies

• Collections — Manage overdue accounts and negotiate payment arrangements

• Reporting — Prepare credit reports, statements and account updates

Administration & Systems

• Advanced Excel — Use Pivot Tables, VLOOKUP and advanced formulas

• Documentation — Maintain accurate records, documentation and audit trails

• Systems Proficiency — Work confidently with MS Word, Excel, Outlook and PowerPoint

Communication & Relationship Management

• Customer Liaison — Communicate professionally with customers and internal teams

• Negotiation — Negotiate amicable and cooperative outcomes

• Interpersonal Skills — Maintain tactful, courteous and respectful interactions

Compliance & Ethics

• Compliance Standards — Perform duties with integrity and in line with company code of conduct

• Regulatory Awareness — Stay updated on changes in compliance obligations

Minimum Requirements

Experience & Knowledge

• Minimum 5 years’ experience in retail credit control

• Strong understanding of the National Credit Act

• Advanced Excel proficiency (Pivot Tables, VLOOKUP)

Skills & Education

• Matric with Mathematics (essential)

• Financial tertiary qualification (advantageous)

• Own transport + valid driver’s licence

• Strong reconciliation and administrative skills

• Ability to work independently

• Deadline‑driven with excellent time‑management

• Advanced MS Office skills

• Strong communication, writing and interpersonal skills

• Tech‑savvy and confident with numbers

• Negotiation skills

• Analytical, detail‑oriented and thorough

• Ability to make decisions, take action and resolve issues

Personal Attributes

• Mature, outgoing and personable

• Well‑groomed and presentable

• Highly organised with strong attention to detail

• Positive, energetic and motivated

• Team‑oriented with strong problem‑solving ability

Extras

• Willingness to go the extra mile to meet month‑end deadlines

• No travel required

• Must present a positive corporate image