PRODUCT SUPPORT SPECIALIST

Location: Middelburg, Mpumalanga
Industry: Mining / Electrical Engineering / Automation
Employment Type: Permanent

Salary: R130,000 – R150,000

ABOUT THE ROLE

An exciting opportunity exists for an experienced Product Support Specialist to provide advanced technical support for mining automation, software and control systems. The successful candidate will be responsible for troubleshooting complex systems, supporting engineering teams, implementing system improvements and ensuring the reliability and performance of equipment used in open-cast mining operations.

KEY RESPONSIBILITIES

• Install, configure, test and commission hardware, software and control systems on mining equipment and fixed plants.

• Maintain, troubleshoot and support PLCs, drives, HMI systems, networks and automation software.

• Develop and maintain SQL queries and scripts for data extraction, analysis and reporting.

• Investigate software bugs, control system abnormalities and equipment performance issues.

• Provide technical support during breakdowns, fault-finding and system recovery.

• Coordinate and lead technical projects, system upgrades, retrofits and commissioning activities.

• Liaise with OEMs, suppliers, technical specialists, engineering teams and customers to resolve complex technical issues.

• Identify system improvements and implement approved technical modifications.

• Prepare accurate Field Service Reports documenting work performed and technical findings.

• Provide technical guidance and training to engineering support teams.

• Ensure compliance with safety, health, environmental and operational standards.

ESSENTIAL REQUIREMENTS

• National Diploma or Degree in Electrical Engineering or a related field, preferably Control and Instrumentation.

• Minimum 10 years' experience as a Senior Technician or in a more senior technical position.

• Advanced experience with mining equipment and control systems.

• Advanced PLC and drive experience, particularly Siemens, ABB and Allen-Bradley.

• Advanced SQL, database and reporting experience.

• Advanced HMI systems experience.

• Strong knowledge of communication protocols, including Modbus, CAN bus and Ethernet.

• Experience installing, maintaining and troubleshooting drives, PLCs and networks.

• Knowledge of drills, draglines, rope shovels, mining trucks and fixed plants.

• Previous supervisory or middle-management experience.

• Advanced computer literacy.

• Excellent written and verbal communication skills.

• Strong analytical, troubleshooting and problem-solving abilities.

• Excellent time management skills and the ability to manage multiple priorities.

• Valid driver's licence.

• Proven commitment to safety, health and environmental standards.