JOB PURPOSE

To oversee the team (lead, guide, and mentor) in accordance with best practices and in the business’ best interests to achieve overall profitability, smooth running of and exceed customer expectations

KEY PERFORMANCE AREAS

• General Management

• Liaising with Shipping Lines and other service providers

• Managing subordinates, including daily management, appraisals and disciplinary action

• Responsible for the overall profitability of branch, and ensuring the accounts department receive all necessary documentation and figures for financials

• Process both import and export files- Air, sea and road from start to invoicing/delivery, costing and closing

• Check Stack Dates/ATA and monitor all containers and LCL shipments

• Process SAD500 for both Imports/ Exports/ RIT

• Process EUR1/SI/Certificate/ Haz Applications and arrange fumigation/inspections

• Full handling of shipments from estimating to closing of the file at month end

• Attend to queries/ correspondence

• Communicate with clients and suppliers, ensuring growth in support

• Maintain a sufficiently skilled and experienced team to provide a high level of customer satisfaction

• Recruit, interview and cross-train staff

• Manage, train, mentor, develop and discipline staff

• Backup in office for rest of team

KEY COMPETENCIES

• Ability to work in a fast-paced, demanding environment

• Excellent time management skills- self management

• Attention to detail

• Good communication skills (verbal and written)

• Ability to use initiative and be proactive

• Strong commercial, financial and customer focus

• Skilled with a sense of urgency

• Process driving and organised

QUALIFICATIONS/SKILLS

• Matric (as a minimum)

• Further shipping or logistics courses or certificates will be advantageous

• Minimum five years managerial experience in operational role or similar position

• Minimum seven experience in import Bill of Entry tariffing and import and export procedures (sea and air, groupage and FCLs) as a Client Controller

• Working Knowledge of SARS Tariffing and rules and regulations for bill of entry processing, especially for imports where duty is applicable

• Computer literacy: Outlook and Excel, and beneficial if worked on Shipshape