Key Account Manager – National Channels

Location: Johannesburg, South Africa

Overview:

We are seeking an experienced Key Account Manager to manage and grow

relationships with major national retail chains. The role is responsible for

developing account strategies, managing commercial relationships,

planning promotions, forecasting sales and ensuring effective in-store

execution to achieve sales targets and improve market share.

Responsibilities:

• Manage end-to-end relationships with assigned national retail

accounts, acting as the primary point of contact for buyers and

category managers.

• Prepare, maintain and update weekly PSI reports covering purchases,

sales and inventory.

• Negotiate promotional activities and commercial arrangements

within approved guidelines.

• Develop and implement joint business plans for each account to

increase sales volumes and market share.

• Prepare rolling sales forecasts and coordinate with supply chain and

demand planning teams.

• Plan and monitor in-store execution, including product ranging,

visibility, pricing and promotions.

• Monitor account profitability, pricing accuracy and stock levels,

resolving issues proactively.

• Track competitor activity, pricing and market share within national

retail accounts.

• Prepare regular sales reports, forecasts and account performance

updates.

• Resolve escalations involving orders, returns, pricing and service

levels in collaboration with administration and supply chain teams.

• Support finance and accounts-related queries associated with

assigned customers.

• Identify opportunities to improve account performance, customer

relationships and commercial results.

Minimum Requirements:

• Approximately 3–5 or more years of experience in key account

management.

• Proven experience managing national retail chain accounts.

• Experience in consumer electronics, home appliances or FMCG will

be advantageous.

• Strong understanding of trading terms, rebate structures,

promotional planning and retail margin management.

• A qualification in Sales, Marketing, Business Management or a

related field will be advantageous.

• Valid driver's licence and own reliable transport.

• Willingness to travel nationally as required.

• Proficiency in Microsoft Excel, PowerPoint and Outlook.

• Strong commercial awareness, negotiation and stakeholder

management skills.

• Ability to analyse sales data, prepare forecasts and interpret margin

calculations.

• Excellent planning, organisational, written and verbal

communication skills.

• Ability to manage multiple accounts, competing priorities and

deadlines independently.

Additional Information

• The position is based in Johannesburg, with national travel as

required.

• The role involves regular engagement with national retail buyers,

category managers and internal support teams.

• Remuneration will be discussed with shortlisted candidates