Job Summary
Key Responsibilities
Achieve debtors day targets on both private and tender - Minimise aged debt
Deliver accurate weekly and monthly collections forecasts
Escalate collection risks proactively
Drive customer payment term compliance
Maintain complete debtor files
Ensure credit limits, terms and approvals comply with policy
Maintain customer master data integrity
Ensure all supporting documentation is electronically retained
Ensure supporting documents such as PODs are submitted timeously
Visit tender customers regularly and develop strong relationships
Oversee tender account reconciliations and issue resolution
Monitor payment cycles and proactively resolve payment delays
Ensure monthly Delivery Uploads and Transaction Uploads to RSA Pharma databases are completed accurately and on time
Ensure compliance with all pharmaceutical governance requirements
Lead investigation and resolution of pricing, shortages, returns, rebates and deduction claims
Reduce aged unresolved claims
Perform root-cause analysis and implement controls for prevention of controllable claims issues
Ensure credit insurance compliance
Submit required reporting accurately and on time
Monitor insured limits and escalate exposures
Build relationships with key customers
Lead payment review meetings
Resolve disputes quickly
Generate aged debt reports
Create cash collection forecasts
Develop claims dashboards and clearing
Perform account reconciliations
Report on credit exposure and KPI metrics
Manage, coach and develop the debtors team
Standardise and document all processes and develop policies as required
Drive automation and ERP improvements
Participate in other general projects and analysis as required by the business
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