Job Summary
Hire Resolve's client is looking for a IT Development and Support Manager to join their team remotely, based in Johannesburg, GP. They are looking for an experienced Development & Support Manager to lead our software development, IT infrastructure, and technical support operations. This role is a strategic bridge between developers, engineering, IT management, and business leadership—ensuring seamless software delivery, system reliability, and exceptional customer experiences.
As a key leader, you will oversee a team of developers, IT professionals, and support engineers, driving innovation, operational efficiency, and security. The ideal candidate has a strong background in software development, IT operations, and leadership, with a passion for technology-driven business growth.
Responsibilities:
Software Development & Engineering
- Lead end-to-end software development, deployment, and maintenance of high-quality solutions.
- Oversee the software development lifecycle (SDLC), implementing best practices in Agile, DevOps, and CI/CD.
- Define and enforce best practices in software architecture, coding standards, and security compliance.
- Ensure software is scalable, secure, and maintainable, leveraging robust design patterns and frameworks.
- Oversee API development, system integrations, and third-party service adoption.
- Implement observability practices (logging, monitoring, alerting) to enhance system performance.
- Optimize application performance by identifying and resolving bottlenecks in code and infrastructure.
- Evaluate and recommend new technologies, frameworks, and tools to improve efficiency.
- Maintain technical documentation for scalability and knowledge transfer.
- Foster a culture of innovation, experimentation, and continuous learning.
- Oversee database management, performance tuning, and data integrity best practices.
- Lead legacy system migration, refactoring projects, and technical debt resolution.
- Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
- Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness. Lead, mentor, and develop a high-performing technical team.
- Establish best practices for IT governance, software development, and infrastructure management.
IT & Infrastructure Management
- Oversee cloud environments, networks, security, and IT infrastructure to ensure reliability and scalability.
- Implement high-availability, disaster recovery, and business continuity strategies.
- Manage IT assets, vendor relationships, and procurement for cost optimization.
- Enforce cybersecurity policies, risk assessments, and compliance frameworks.
- Support internal IT operations, including endpoint security and user access management.
Technical Support & Customer Experience
- Lead technical support operations, ensuring fast and effective issue resolution.
- Define and enforce SLAs, monitoring system performance and uptime.
- Implement automation and self-service solutions to improve support efficiency.
- Collaborate with development teams to address bugs, feature requests, and enhancements.
- Drive a customer-first approach, proactively identifying and resolving issues
Strategic & Leadership
- Serve as a technical advisor to the executive team, aligning technology strategy with business goals.
- Drive innovation, adopting emerging technologies that enhance efficiency and competitiveness.
- Lead, mentor, and develop a high-performing technical team.
- Establish best practices for IT governance, software development, and infrastructure management.
- Manage resource allocation for IT and development initiatives.
Requirements:
- Proven experience (5+ years) in software development, IT management, and technical leadership.
- Strong expertise in software architecture, DevOps, cloud computing, and cybersecurity.
- Experience managing IT infrastructure, networking, and security compliance.
- Hands-on experience with Agile, CI/CD pipelines, and system monitoring tools.
- Strong leadership and team management skills, fostering a culture of innovation.
- Excellent problem-solving, decision-making, and stakeholder communication skills.
If you are looking for your next career change, kindly forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com
Hire Resolve
IT/Computer
Recruiter
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers!
Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa.
Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.