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Job Summary We are seeking a highly capable, hands-on Operations Director to take full end-to-end ownership of the business's daily operations. This is a director-level role for a decisive, all-terrain operator — someone able to step into any function, set the standard, and hold the entire operation to account. The successful candidate will act as the driving authority across every department, ensuring the business runs seamlessly from opening to close, with full accountability for performance, people, and guest experience. Key Responsibilities • Take full operational ownership of the business end-to-end, across all departments and functions, with the authority to direct, correct, and hold teams accountable • Set and enforce operational standards across front-of-house, back-of-house, and support functions, ensuring consistency at every touchpoint • Lead, manage, and develop department heads and their teams, building a culture of accountability, discipline, and pride in the work • Own full financial performance of the business — budgets, cost control, revenue targets, and reporting to ownership/leadership • Act as the final point of escalation for operational issues, guest matters, staffing conflicts, and crises, resolving them decisively and in real time • Drive recruitment, onboarding, training, and performance management across the business • Ensure compliance with all relevant labour, health, safety, and licensing regulations • Design and implement systems, processes, and controls that reduce reliance on the Operations Director's personal presence over time • Be available for extended, non-standard hours as required to lead a business with early-morning and late-night operating demands, including regular weekend coverage • Report directly to ownership/leadership on performance, risks, and strategic priorities Requirements • Minimum 8–10 years' experience in senior operational leadership, ideally within hospitality, hotels, restaurants, or a comparable guest-facing, multi-department environment • Demonstrated experience running a full business or large multi-department operation end-to-end, not just a single function • Strong financial acumen — proven ability to manage budgets, control costs, and deliver on revenue targets • A track record of building, leading, and holding accountable teams across multiple disciplines • Relevant qualification in Business Administration, Hospitality Management, or a related field (or equivalent demonstrated experience) • Based in, or willing to relocate to, Johannesburg • High tolerance for pressure, ambiguity, and the demanding operating rhythm of an owner-operator business • Uncompromising standards and the presence/authority to enforce them across a full team Key Competencies • True end-to-end operator — equally comfortable on the floor and in the numbers • Decisive, direct authority that people respect and follow • Builds systems and people, not just personally fixes problems • Resilient under sustained pressure without losing standards • Commercially sharp, with a bias for action
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