Our client is seeking a Senior Tribe Program Manager / Delivery Lead to join the Engineering Centre of Excellence (CoE) of a leading telecommunications group.

This senior program delivery leadership role acts as the critical orchestration layer between the CoE and the business/product tribes it serves. You will coordinate enterprise-scale delivery across 4–8 autonomous squads operating out of the Nigeria and Ghana engineering hubs, driving the AI, Data, BSS, HOME, Minimum Customer Experience and Sales & Distribution work-streams from initiation through to value release.

The focus is on optimizing the overall system of delivery — managing dependencies, removing systemic impediments, governing risk and ensuring measurable outcomes — rather than day-to-day squad task management.

Key Responsibilities

• Facilitate Tribe Sync and Scrum-of-Scrums cadences across 4–8 squads; map, manage and clear inter-squad and external dependencies before they impact the critical path.
  
• Own quarterly tribe OKRs and report attainment using instrumented delivery data (throughput, cycle time, flow efficiency, release frequency); run quarterly tribe maturity assessments and drive remediation plans.
  
• Sequence and govern AI/Data platform roadmaps (MLOps, AIOps, GenAI, Agentic AI), aligning model release cadence with data governance gates (lineage, consent, residency, model-risk) and tracking time-to-production.
  
• Drive delivery of fixed and converged broadband (HOME) product increments, synchronizing digital order journeys, provisioning, field installation and self-care releases with network rollout milestones.
  
• Enforce Minimum Customer Experience (Min CX) acceptance criteria as a definition-of-done gate across journey completion, latency, failure handling and accessibility; report conformance by squad and market.
  
• Deliver sales enablement and distribution digitization increments against commercial activation dates, coordinating agent/dealer tooling, channel applications, commissioning, stock visibility, training and support readiness.
  
• Maintain a consolidated capacity and skills view across Nigeria and Ghana hubs; re-balance squad composition to protect committed scope and promote cross-hub working practices (overlapping hours, shared environments, single backlog of record).
  
• Hold systems integrators, vendors and hyperscalers accountable for milestones, SOW compliance, defect turnaround and knowledge transfer; coordinate landing-zone readiness and joint architecture reviews.
  
• Produce executive summaries, dashboards and steering-committee packs; own the tribe RAID log; track budget consumption, capacity commitments and forecast variance; maintain program artifacts (charters, plans, decision records).
  
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Requirements