Job Summary
ENVIRONMENT:
Our client is a fully featured integration and data processing platform built for the connected cloud era, offering a hybrid solution that combines iPaaS, ESB, ETL, API Management, and Big Data capabilities. This role operates within a fast-paced, technology-driven environment where innovation and speed-to-value are paramount. The Customer Success Support Engineer will work at the heart of the post-sale client journey, collaborating with internal technical teams and external clients to ensure seamless platform adoption and ongoing satisfaction. This dynamic setting requires a proactive problem-solver who can navigate complex integrations, manage client expectations, and contribute to continuous improvement in service delivery.
REQUIREMENTS:
Common systems you will interact with
- SQL
- Salesforce
- HubSpot
- AMS360
- Intercom
- SendGrid
Essential experience and skills
- A bachelor’s degree in IT or Sciences (BSc, BIS, BEng or BCom)
- Experience working with JavaScript/typescript essential.
- Experience working with SQL.
- Experience working with API integrations.
- Experience working with MongoDB (beneficial).
- Experience working with front-end frameworks (svelte would be beneficial but
- not required)
- Knowledge of how Rest and Soap works
ATTRIBUTES:
- Able to work adjusted hours to cater for international clients (10am - 19:00pm).
- Be able to work independently but collaborate constantly.
- Not be afraid of failure, as success comes from trying and pushing boundaries.
- Solution oriented and resilient in the face of challenges.
- Demonstrate motivation to learn new skills and technologies.
- Excellent interpersonal skills, curious, creative, and fun to work with.
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