JOB PURPOSE

To oversee and manage the day-to-day National Distribution operations, ensuring efficient, compliant, and cost-effective execution across warehousing, distribution, invoicing, and inventory management. The role is responsible for maintaining operational excellence by meeting contractual customer KPIs, ensuring system accuracy within the WMS, and driving continuous improvement while controlling financial and administrative performance indicators.

MAIN RESPONSIBILITIES

• Plan, coordinate, and communicate daily operational activities for National Distribution operations.

• Manage cargo handovers and ensure all vehicles depart according to scheduled timelines.

• Obtain and manage quotations from service providers and suppliers for customer-specific, ad-hoc, and container strapping/packing requirements.

• Reconcile and verify service provider invoices against completed deliveries.

• Ensure accurate compilation, management, and daily follow-up of Information on Delivery (IOD) and Proof of Delivery (POD) uploads by service providers.

• Ensure accurate, timely invoicing of clients in line with contractual requirements and submit invoices accordingly.

• Manage Loss Files, Credit Notes, and Financial Service Level (FSL) KPIs, ensuring performance remains above minimum acceptable thresholds.

• Actively manage and utilise the customer complaints register to resolve issues and improve operational processes.

• Perform daily WMS system management, including order capturing, inbound, outbound, returns processing, inventory alignment, and basic troubleshooting.

• Collaborate closely with Contract Logistics Site Managers, Specialists, Customer Service teams, Service Providers, and Operations teams to implement corrective and preventative actions where KPIs are not met.

• Compile, analyse, and present monthly operational reports for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in presentation format.

EDUCATION / QUALIFICATIONS

Minimum:

• Relevant Degree or Diploma in Supply Chain, Logistics, Operations, or a related field

Preferred:

• Bachelor’s Degree in Supply Chain Management, Logistics, Operations, or Business

• Professional Supply Chain or Logistics Certification

EXPERIENCE

Minimum:

• Proven experience in warehousing and distribution operations

• Experience within Supply Chain or Logistics environments

• Exposure to financial administration, invoicing, and KPI management

Preferred:

• Leadership or supervisory experience

• Project management experience

• Experience in national distribution operations

• Financial acumen within logistics or operational environments

OTHER REQUIREMENTS

• Valid driver’s licence

• Willingness to travel to outsourced warehouse sites as required

• Availability to take operational calls after hours and over weekends when necessary