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Job Summary
Our client is seeking an experienced Spa Manager to lead the spa offering within a luxury, personalised guest experience environment. This role is suited to a professional who can combine hands-on therapy expertise, strong leadership, operational maturity and commercial awareness.The successful candidate must be comfortable working in a remote, live-in lodge setting and able to contribute to the broader guest experience beyond the spa when required.
Key Responsibilities
Oversee the daily operations of the spa and ensure a seamless guest journey from booking through to treatment completion.
Deliver personalised, luxury-level guest interactions and ensure treatments meet international 5-star standards.
Manage spa bookings, treatment flow, scheduling and overall presentation standards.
Maintain excellent hygiene, grooming, service and professionalism across the spa.
Lead, train and mentor spa therapists, ensuring continuous skills development and strong team culture.
Manage performance, uphold standards and lead by example in both operations and hands-on treatments.
Handle VIP guests, special requests and guest feedback with professionalism and care.
Manage spa revenue, retail performance, treatment occupancy, stock control, ordering and cost management.
Monitor treatment yields, budgets and commercial performance.
Work closely with lodge management to align the spa offering with the full guest experience.
Assist with cross-department support where needed in a lodge environment.
Contribute to guest hosting, activities and overall lodge service delivery when required.
Requirements
Relevant Spa / Somatology qualification.CIDESCO certification is preferred and strongly advantageous.
Minimum 3–5 years’ experience in a Spa Manager or Head Therapist role.
Experience in luxury safari lodges, boutique spas or high-end hospitality spas.
Proven experience managing teams, guest service standards, stock, budgets and retail performance.
Strong hands-on treatment ability, not purely administrative management experience.
Ability to work and live in a remote lodge environment.
Strong leadership presence, emotional intelligence and guest-centric approach.
Excellent communication, presentation and interpersonal skills.
Commercial awareness and the ability to manage both guest experience and financial performance.
Stable, reliable and suited to a close-knit, owner-led team culture.
Strong references from luxury hospitality or spa environments.
Benefits
AccommodationMeals
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Leave cycle
Wi-Fi / connectivity
Laundry
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