FOH / Guide Couple | Luxury Safari Lodge | Hoedspruit

Kendrick Recruitment is currently seeking a dynamic and passionate FOH / Guide Couple for a luxury safari lodge based in Hoedspruit.

This is an exciting opportunity for a hospitality-focused couple who are passionate about guest experiences, wildlife, and working within a luxury bush environment.

The ideal couple will consist of a strong Front of House and Reservations candidate alongside a qualified Field Guide capable of delivering exceptional guest service and memorable safari experiences.

Package:

• Live-in position
  
• Salary: R16,000 – R20,000 per couple depending on experience
  
• 3 weeks on / 1 week off rotation
  
• Availability: ASAP
  

Front of House / Reservations Responsibilities:

• Manage guest reservations via telephone, email, and online booking platforms
  
• Process bookings, amendments, and cancellations accurately
  
• Maintain up-to-date reservation records and guest information
  
• Coordinate guest arrivals and departures, including check-in and check-out procedures
  
• Welcome and assist guests with professionalism and warmth
  
• Provide information regarding lodge facilities, activities, and services
  
• Liaise with housekeeping, guiding, and operational departments to ensure seamless guest experiences
  
• Handle guest queries, requests, and complaints efficiently and professionally
  
• Ensure high levels of customer service and guest satisfaction at all times
  
• Perform general front desk and administrative duties
  

Guide Responsibilities:

• Conduct game drives, bush walks, and guest hosting activities
  
• Deliver engaging and informative wildlife experiences
  
• Assist with basic vehicle and camp maintenance
  
• Ensure guest safety and adherence to lodge procedures
  

Guide Requirements:

• FGASA Level 1 or Level 2 essential
  
• Valid PDP essential
  
• Valid First Aid certification required
  
• Rifle competency and advanced rifle handling essential
  
• Previous guiding and guest hosting experience required
  

Candidate Requirements:

• Previous hospitality or lodge experience advantageous
  
• Excellent communication and guest relations skills
  
• Well-presented, professional, and service-driven
  
• Ability to thrive within a remote bush environment
  
• Positive attitude with a strong team-player mentality
  
• Passion for hospitality and wildlife
  

This is a fantastic opportunity for a couple looking to grow their careers within the luxury safari industry while enjoying an authentic bush lifestyle.

Candidates interested in applying for this opportunity are invited to submit their CV for consideration.