Job Summary
Assistant Lodge Manager – Luxury Safari Camp | Hoedspruit Salary: R38,000 – R40;000 Kendrick Recruitment is currently seeking an experienced Assistant Lodge Manager for a luxury safari camp based in Hoedspruit. This is an exciting opportunity for a dynamic hospitality professional who is passionate about guest delight, strong team leadership, and delivering a world-class safari experience. Key Responsibilities: Acting Leadership • Act as Lodge Manager in the absence of the Lodge Manager • Take full responsibility for managing multiple lodge departments Front of House • Inspire, stimulate and lead the FOH team • Maintain the Pan FOH system • Oversee day sheets, rooming lists and arrival reports • Supervise reception, curio shop and switchboard operations • Manage banking, invoices and gratuities • Welcome and bid farewell to guests • Conduct site inspections and ensure “show time” standards • Manage guest feedback via the Centricity Feedback system Housekeeping • Inspire, stimulate and lead the Housekeeping team • Maintain exceptional housekeeping standards • Conduct spot checks of rooms and turndowns • Manage staff uniform control Lodge Maintenance • Inspire, stimulate and lead the Maintenance team • Control and supervise maintenance operations • Work closely with the Reserve Maintenance Manager • Oversee preventative maintenance schedules • Supervise staff accommodation upkeep • Ensure knowledge and oversight of building maintenance, refrigeration, electrical systems, air conditioners, gardening, pool care, firefighting equipment and vehicles • Oversee pest control Health & Safety • Work closely with the Reserve Security Manager on lodge Health & Safety • Head up the Lodge Health & Safety Committee • Conduct lodge risk assessments • Oversee firefighting equipment and drills • Ensure a safe working environment for all staff Finance & Budgeting • Compile monthly reports • Participate in the annual budgeting process • Manage budget lines and control expenditure • Attend and contribute to monthly finance meetings Human Resources & Team Development • Staff development and training • Overall staff management, welfare and morale • Inspire and lead the team while maintaining discipline • Manage leave cycles and training files • Maintain positive relationships with the local community, owners and suppliers Guest Experience & Operations • Knowledge of food & beverage operations • Host guests and assist with bush banqueting experiences • Address and resolve negative guest feedback promptly • Assist Head Ranger / Senior Ranger team with vehicle inspections • Join safari activities to ensure exceptional safari delivery Ideal Candidate Profile: The ideal candidate will be detail-oriented, guest-focused and passionate about hospitality within a luxury safari environment. You will be a natural leader with strong administrative ability, maintenance knowledge, and a genuine enthusiasm for staff motivation and development. Leadership • Strong leadership and mentoring skills • Ability to inspire, empower and develop teams • Strong management and problem-solving skills Personality • Excellent communication and interpersonal skills • Positive, self-motivated and confident • Sense of humour and adventure Specific Job Skills • Strong people management skills • Experience leading diverse teams • High standard of guest service delivery • Ability to work under pressure and meet deadlines • Practical maintenance understanding • Competent financial and IT skills • Strong planning and organising ability • Appreciation of diverse cultures • Ability to introduce innovative ideas Computer & Administrative Skills • Computer literate with strong IT skills • Fluent in English (spoken and written) • Excellent literacy and email communication skills Team Player Attributes • Flexible and adaptable • Strong time-management skills • Demonstrable team player qualities Qualifications & Experience Required • Minimum 5 years’ management experience in a 5-star boutique lodge or Big 5 reserve environment • Hospitality Management qualification • Strong operational and financial experience • High emotional intelligence • Hospitality and service training experience • Room Division experience • Practical maintenance experience • Valid driver’s licence and own reliable transport If you are a high-energy hospitality professional ready to take the next step in your luxury safari career, this opportunity offers the perfect platform to grow within a leading lodge environment.