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Job Summary
Duties:Oversee daily operations of the restaurant, ensuring high standards of service and Guest satisfaction.
Manage and train waiter staff, fostering a positive and professional work environment.
Handle and execute Guest inquiries, feedback, and complaints with professionalism and tact.
Collaborate with the culinary team to create and update trends on menus and offerings.
Oversee and drive wine list / service and training requirements with the team.
Oversee and drive beverage / bar team and training requirements with team.
Effective in administration
Guest Experience & Seating Coordination: Guest first and last impression of all dining venues should be everlasting, coordinating the greeting, welcoming, and flow of service procedures in a professional manner, managing reservations, special requests and addressing guest inquiries or complaints.
Service Coordination: Supervising waitstaff, coordinating with the kitchen, setting up the dining room, and overseeing the flow of service.
Operational Management: Managing floorplans, guest- waiter allocations, handling reservations, training staff, creating staff rosters, and managing inventory and health & safety standards.
Maintaining the atmosphere of the dining room, including lighting, music volume, and overall cleanliness.
Coordinating training of culture competence, Guest communication and engagement for staff to adapt with diverse service requirements.
Requirements:
Grade 12
A formal hospitality qualification
At least 2 years’ experience in similar position
A ’La Carte’ service for 165 pax including buffet & outdoor functions requirements and running of multiple venues.
Speak multiple languages/ understand international service requirements
Detail orientated (refined)
Running of multiple daily dining venues
Eager to grow with the Food and beverage Manager/ Department
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure and handle multiple tasks
Knowledge of restaurant management software is a plus.
Flexibility to work evenings, weekends, and holidays as needed
Driver’s License
Craven Cottage CC
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