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Job Summary
Luxury Private Game Reserve based close to Grahamstown is looking for a friendly; energetic and guest-focused Reservations Consultant to join their team. Reporting to the Reservations Manager, the successful candidate will convert enquiries into bookings; maximise occupancy and identify upselling opportunities ; helping guests plan an exceptional safari experience across five lodges. Duties: Capture; amend, confirm, cancel, invoice and waitlist reservations according to established procedures. Respond to emails promptly and professionally and maintain a friendly telephone manner. Follow up provisional bookings and convert enquiries into confirmed reservations. Maintain accurate knowledge of room rates, STO rates and each lodge’s facilities and experiences. Check upcoming bookings to ensure guest names, agents, dates, rates and billing instructions are correct. Obtain dietary requirements, transport details and special requests before arrival. Work closely with the Reservations Manager to maximise occupancy and booking opportunities. Maintain clear communication and strong working relationships with lodge teams and other departments. Ensure bookings comply with the reserve’s credit policy. Deal professionally with direct guests, travel agents and tour operators. Maintain organised records and a neat working environment. Requirements: Matric or Grade 12. A qualification in Hospitality, Hotel or Lodge Management would be advantageous. 2–4 years’ reservations and front-of-house experience within the 5-star hospitality industry. Good working knowledge of Microsoft Office and Google platforms. Experience with Semper, Opera, Pan, ResRequest or a similar system. Fluent English with excellent written communication, literacy and numerical skills. Strong guest relations, interpersonal and relationship management skills. A warm, positive and confident manner, with an appreciation of different cultures. An additional language would be advantageous. Commercial awareness and a target-driven approach. Strong planning, time management, analytical and problem-solving skills. Attention to detail and the ability to meet tight deadlines under pressure. A proactive, self-motivated approach and the ability to work effectively within a team. Demonstrable leadership and management qualities. A valid Code 8 driver’s licence and own transport. Working Arrangements: Weekdays from 08:00 to 17:00, with occasional after-hours work when required. Emergency telephone duty one weekend per month. Live-out position.
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