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Job Summary
Luxury Private Game Reserve based close to Grahamstown is looking for an experienced and guest-focused Lodge Manager to oversee the daily operations. Reporting to the Operations Manager, the successful candidate will lead the team, coordinate departments and deliver personalised guest experiences ; while maintaining service standards, financial targets and responsible resource management. Duties: Oversee daily lodge / villa operations, including accommodation, food and beverage, dining, recreational activities and guest services. Coordinate departments to ensure efficient operations and seamless service delivery. Supervise staff, including training, scheduling and performance management. Provide personalised guest service and resolve concerns promptly and professionally. Maintain exceptional attention to detail throughout each guest’s stay. Oversee facility upkeep and ensure presentation and operational standards are maintained. Enforce health and safety procedures. Support financial targets through effective resource management. Promote teamwork, clear communication and accountability. Support wildlife conservation and sustainable operating practices. Stay informed about industry trends, regulations and best practices. Assist across departments as operationally required. Requirements: Experience managing the different departments within a lodge operation. Five years’ experience in a similar safari lodge position highly advantageous. A proven track record in leadership roles. Excellent food and beverage knowledge and strong service skills. Strong computer skills, including Windows, Microsoft Office, particularly Excel, ResRequest and Sage POS. Excellent leadership, communication and interpersonal skills. Strong organisational and problem-solving abilities. Ability to work effectively under pressure. A positive, energetic and caring attitude. Commitment to teamwork, guest satisfaction, conservation and sustainability. Effective communication in English. Valid driver’s licence and confidence driving a manual vehicle. Willingness to work early, late and split shifts on a strict cycle of 6 weeks on and 2 weeks off.
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