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Revenue And Reservations Supervisor | Luxury 5-Star Hotel | Franschhoek, Western Cape | Ss
HotelJobs Friday, 09 October 2026Job Summary
NOW HIRING: Revenue and Reservations Supervisor | Luxury 5-Star Hotel | Franschhoek, Western Cape About the Opportunity Kendrick Recruitment is seeking an experienced Revenue and Reservations Supervisor to join a prestigious 5-star hotel in Franschhoek, Western Cape. The successful candidate will play a key role in overseeing reservations operations, optimising occupancy and revenue, and ensuring an exceptional guest experience from booking through to arrival. Key Responsibilities • Oversee the day-to-day reservations operation, ensuring all enquiries and bookings are handled accurately and efficiently. • Supervise and support the reservations team, providing guidance, training and ongoing development. • Monitor occupancy, room availability, rates and booking patterns to maximise revenue opportunities. • Assist with implementing effective revenue management and pricing strategies. • Maintain accurate reservations records and ensure all bookings are correctly captured and processed. • Monitor online booking channels, OTAs and distribution platforms. • Analyse reservation and revenue reports and identify opportunities to improve performance. • Work closely with Front Office, Sales, Finance and Management to ensure seamless communication and operational efficiency. • Manage guest enquiries and special requests professionally, ensuring a personalised service experience. • Assist with forecasting, reporting and maintaining rate parity across all relevant channels. • Ensure reservations procedures and hotel standards are consistently followed. • Handle any booking-related issues or guest concerns promptly and professionally. Key Requirements • Previous experience in a reservations, revenue or hotel operations role is essential. • Supervisory or team leadership experience is highly advantageous. • Previous experience within a 4- or 5-star hotel environment is preferred. • Strong understanding of hotel reservations systems, online distribution channels and revenue principles. • Excellent communication and interpersonal skills. • Strong attention to detail and organisational abilities. • Good numerical and analytical skills with a commercial approach. • The ability to work accurately under pressure in a fast-paced hospitality environment. • Professional presentation and a strong commitment to delivering exceptional guest service. • Knowledge of the Franschhoek and Winelands hospitality market would be advantageous. Package • Salary: R25,000 – R30,000 per month. • Live-out position. For further information or to apply for this position, please contact: simone@ Apply Below Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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