Job Summary
Minimum Requirements:
• Grade 12/Matric
• Bachelor’s degree in business, marketing, or a related field
• 3 + years’ experience in account management, sales, or a related role
• Proven track record of managing and growing customer accounts
• Strong understanding of sales principles and customer service practices
• Ability to build and maintain relationships with key customers
Main Responsibilities:
Sales proposals:
• Prepare proposals and customer offers for new and existing business, including cost breakdowns
Pricing negotiations:
• Participate in customer negotiations on price adjustments based on changes in volume, raw material costs and exchange rates
Customer collaboration:
• Build a network across the customer’s purchasing, quality, logistics and R&D teams to gather essential information and facilitate problem-solving
Internal coordination:
• Coordinate activities within internal working groups on innovation, requests for quotation (RFQs), projects and productivity improvements to secure customer approval
Customer relationships:
• Build and sustain strong, long-term customer relationships
Account support:
• Serve as the primary contact for assigned accounts, addressing customer needs and expectations
Account growth:
• Identify new business opportunities within accounts and drive growth
Customer communications:
• Prepare and deliver presentations, proposals and reports to customers
Solution delivery:
• Coordinate with internal teams to deliver solutions that meet customer objectives
Account reporting:
• Monitor and analyse account performance, providing regular updates to customers and management
Issue resolution:
• Respond to client enquiries and resolve issues promptly and effectively
Key Skills and Competencies:
• Excellent communication, negotiation, and presentation skills
• Strong organizational and multitasking abilities
• Analytical skills to interpret sales data and market trends
• Strategic thinking and problem-solving capabilities
• High level of professionalism and client-oriented approach
• Ability to work independently and as part of a team
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