Job Summary
Staff Management: Hiring, training, scheduling, supervising, and motivating employees.
• Customer Service: Ensuring a positive shopping experience, addressing complaints, and training staff
on customer service standards.
• Inventory Management: Tracking stock levels, placing orders, and ensuring sufficient inventory to
meet demand.
• Sales and Revenue Generation: Developing strategies to increase sales, achieving revenue targets,
and improving profitability.
• Financial Management: Managing budgets, report on targets, monitoring expenses, and preparing
financial reports.
• Store Appearance and Maintenance: Ensuring the store is clean, well-organized, and visually
appealing.
• Compliance and Legal Issues: Ensuring the store complies with all relevant laws and regulations.
• Security and Loss Prevention: Implementing and enforcing security measures to prevent theft and
loss.
• Communication and Leadership: Leading team meetings, providing constructive feedback, and
fostering a positive work environment.
• Visual Merchandising: Collaborating with the visual merchandising team to create appealing displays.
• Day-to-Day Operations: Managing opening and closing procedures, ensuring smooth store
operations, and resolving issues as they arise.
• Consumables and Refreshments: Managing pharmacy consumables and refreshments
• Tills Cash Up: Ensure that till are correctly cashed up
• Develop and enhance Policies and Procedures
• Petty Cash: Petty cash approvals and monitoring
• Any adhoc duties
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