Admin Operations Manager | Luxury Property Group | Cape Town

Kendrick Recruitment is currently seeking a highly driven and proactive Admin Operations Manager for a luxury property group based in Cape Town. This is a dynamic, multi-site role for a confident individual who thrives in fast-paced environments, enjoys problem-solving, and is comfortable getting deeply involved in both administrative and operational tasks across multiple properties.

This is a hands-on managerial role, not an assistant position, requiring someone who can take ownership, follow through, and help streamline operations across the group while working closely with senior leadership.

Key Responsibilities:

• Collect, verify, and follow up on HR documentation, payment slips, stock sheets, supplier records, and operational paperwork across properties
  
• Ensure concierge communication is consistent and high standard across all properties
  
• Enhance guest experiences and support seasonal/special event initiatives
  
• Research and refine tour offerings, pricing structures, and guest activities
  
• Track and follow up on outstanding tasks with General Managers
  
• Support implementation of AI workflows, systems, and operational tools
  
• Assist with ad hoc operational and administrative projects across the group
  
• Work closely with HR and senior leadership to ensure operational efficiency and consistency
  

Requirements:

• Strong administrative and operational background (hospitality experience essential)
  
• Highly proactive with a “can-do” and solutions-driven attitude
  
• Confident communicator able to follow up firmly yet professionally with senior managers
  
• Tech-savvy with strong interest in AI systems and digital workflow tools
  
• Excellent organisational skills and attention to detail
  
• Strong understanding of guest experience in luxury hospitality
  
• Valid driver’s licence and own reliable transport essential
  
• Willingness to travel frequently between properties and regions
  
• Energetic, ambitious, and eager to grow within a fast-paced environment
  

Ideal Candidate Profile:

• Self-starter who thrives on responsibility and variety
  
• Comfortable working across multiple properties and teams
  
• Strong problem solver with excellent follow-through
  
• Passionate about hospitality and service excellence
  
• Adaptable, resilient, and highly motivated
  

This is a rare opportunity for a driven hospitality professional to step into a high-impact role with strong growth potential across operations, systems, and leadership development.

If you do not hear from us within 7 working days, please consider your application unsuccessful.