+2 more
Clear All Filters
Verified Ad
Job Summary
Community Coordinator – Luxury Safari Brand – Cape Town A leading international luxury safari brand in Cape Town is seeking a Community Coordinator to manage online reputation, guest feedback, and digital community engagement across global platforms while shaping brand storytelling and guest experience insights. Description: Our client, a globally recognised luxury safari company operating across East Africa and Southern Africa, is seeking a Community Coordinator to join their Cape Town team. This role plays a critical part in shaping how guest experiences are perceived, shared, and improved across digital and social platforms. You will be responsible for managing guest reviews, responding to feedback across platforms such as TripAdvisor, Google Reviews, and GuestRevu, and ensuring a consistent, empathetic, and brand-aligned tone of voice. The role also includes social community management across Instagram, Facebook, LinkedIn, YouTube, and emerging platforms, ensuring meaningful engagement and reputation protection. A key focus of the role is transforming guest sentiment into actionable insights that inform marketing, operations, guest relations, and sales strategies. You will also support repeat guest engagement, fostering loyalty, referrals, and long-term brand advocacy through personalised communication strategies. This is a highly collaborative role requiring strong analytical thinking, excellent writing ability, and the confidence to manage sensitive guest interactions while maintaining brand integrity. Offer: • Salary approx. R25,000 per month • Medical aid and retirement annuity benefits • Opportunity to work with a globally respected luxury safari brand Requirements: 1-3 years of experience in customer-facing, hospitality, or digital role. Experience writing or responding on behalf of a brand with attention to detail. Ideally a background in Sales, Marketing, Communications, or Customer Experience. 1-3 years written communication experience. Experience in analytics, CRM, or data reporting tools an advantage. Strong understanding of digital and social platforms (All social channels + platforms such as GuestRevu, TripAdvisor, Google Reviews etc.)
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link