Job Summary
Hire Resolve's client is looking for a Safer Gambling Analyst to joint heir team. This part-time role willsupport the Safer Gambling function within the compliance department across various shifts. You will
work three days a week with the typical work hours scheduled between 09:00 am and 23:00 pm UTC
Monday through Sunday. You will be expected to learn basic level knowledge of our Anti-Financial Crime processes, and there will be opportunities to multi-skill and gain more in-depth knowledge of other Compliance functions.
Responsibilities:
- Engaging with customers via email, chat or outbound phone call who may be at risk of/actively
experiencing gambling-related harm and taking action where appropriate in line with current
legislation, procedures and processes. - Uphold and add to the current internal policies and procedures in place to help prevent the onset
of gambling-related harm - Dealing with escalations and queries sent by the Player Success Team regarding operational
compliance processes/cases. - Monitoring the various customer communication channels/inboxes related to operational
compliance ensures SLA is adhered to, and the user experience is as frictionless as possible. - Appropriately handling complaint cases that arise whilst on shift.
- Analysing customer accounts from a Safer Gambling and Anti-Financial Crime perspective,
flagged through our internal reporting system or picked up through Player Success interactions. - Escalating cases where necessary to ensure player protection is safeguarded.
- Recommending changes or amendments to our current Operational Compliance and Player
Success processes. - Work closely with the Safer Gambling Management and Head of Operational Compliance to instil
a culture of Safer Gambling and excellent Customer Service through promoting compliance and
awareness.
- Have excellent oral, written and verbal communication skills.
- Fluent in native or bilingual proficiency in written and spoken English is mandatory. Additional
languages may be beneficial. - Experience with having difficult conversations with customers whilst remaining calm and
objective-focused. - Ability to work with a number of stakeholders within the business to reach an appropriate decision
regarding customer accounts. - Attention to detail with the ability to quickly assess and address cases as they arise.
- Ability to work well under pressure in a fast-paced environment.
- Self-motivated with the ability to work well independently or as part of a team.
- Previous experience in delivering excellent customer service.
- Experience in dealing with a regulated market in the iGaming industry or a similarly strict
regulated industry would be beneficial. - Previous experience in either Safer Gambling, Anti-Money Laundering or Anti-Fraud may be
beneficial. - Previous experience dealing with “Know Your Customer” KYC processes is desirable but not
essential. - Due to the difficult nature of some of our calls, a background in a call center or sales environment
with experience working with customers to reach a mutually beneficial outcome may be
beneficial.
How to Apply:
If you would like to apply for this position, you may forward your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link