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Job Summary
Large; luxury Hotel in Cape Town is seeking an experienced, strategic, and results-driven Executive Housekeeper to lead their Housekeeping team in delivering exceptional cleanliness, comfort and luxury experiences for guests. This role is pivotal in maintaining world-class standards ; elevating guest satisfaction and driving operational excellence across all areas of housekeeping. The Executive Housekeeper will combine operational leadership with strategic vision; ensuring the team operates efficiently; sustainably and in alignment with 5* standards. Duties: Strategic Leadership & Operations: Lead; mentor, and inspire the housekeeping team to deliver excellence across guest rooms, public areas, back-of-house spaces and laundry operations. Develop and implement strategies to enhance service quality, operational efficiency and team engagement. Monitor and report on departmental KPIs, including guest satisfaction, productivity and quality audits. Collaborate with other departments to ensure seamless guest experiences and adherence to brand standards. Oversee the recruitment, onboarding, training and performance management of housekeeping staff. Develop departmental budgets, manage costs and optimize resources while maintaining service excellence. Guest Experience Excellence: Ensure all guest rooms and public areas consistently exceed brand standards for cleanliness, comfort and presentation. Respond promptly and effectively to guest requests, feedback and complaints in alignment with values. Maintain a strong focus on VIP and loyalty guest expectations, ensuring personalized touches and attention to detail. Team Development & Training: Identify skill gaps and training needs within the housekeeping team. Implement ongoing coaching, mentoring and professional development programs to empower staff to perform at their best. Promote a culture of accountability, collaboration and continuous improvement. Health; Safety & Compliance: Ensure compliance with health, safety, hygiene and environmental regulations. Maintain safe working practices, proper use of cleaning chemicals and sustainable operational processes. Conduct regular inspections and audits to ensure compliance with brand standards. Innovation & Continuous Improvement. Requirements: Grade 12 Degree or Diploma in Hospitality Management or related field preferred. Minimum 5 years’ experience in a senior housekeeping role within a 4 or 5-star hotel. Proven ability to lead, develop, and inspire large teams. Strong operational, financial, and strategic planning skills. Excellent communication, problem-solving, and interpersonal skills. Knowledge of housekeeping technology, quality control processes and sustainable practices. Strategic Leadership & Vision Guest-Centric Mindset Team Development & Mentorship Operational Excellence Budget & Resource Management Health; Safety & Compliance Innovation & Continuous Improvement
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