Seasonal Host – Food & Beverage

Pepperclub Hotel | Cape Town

The Seasonal Host at Pepperclub Hotel is the first point of contact for our guests, setting the tone for a warm, professional, and memorable dining experience. This role is key to managing guest flow, coordinating reservations, and ensuring exceptional service across our restaurants and bars.
With a focus on precision, hospitality, and presence, the Host reflects Pepperclub’s RAISE values — Responsibility, Accountability, Integrity, Service, and Excellence.

Main Duties & Responsibilities

• Guest Reception: Welcome and engage guests with professionalism and warmth, ensuring smooth arrivals, seating, and departures.

• Reservation Coordination: Manage bookings, cancellations, and table assignments accurately through the reservation or POS system.

• Service Flow: Work closely with the restaurant, bar, and kitchen teams to maintain an efficient and balanced seating flow.

• Guest Communication: Anticipate guest needs, accommodate special requests, and provide accurate information about menu offerings and hotel services.

• Menu & Product Knowledge: Maintain a solid understanding of all food, beverage, and wine offerings to confidently assist guests.

• Upselling & Promotion: Recommend daily specials and unique experiences to enhance the guest journey.

• Professional Presentation: Maintain an impeccable appearance and uphold hotel grooming and conduct standards.

• Administrative Support: Assist with reservation reports, guest lists, and relevant communication as required.

• Hygiene & Safety Compliance: Ensure all guest areas are clean, organised, and compliant with health and safety requirements.

• Team Collaboration: Support service teams during peak periods and contribute to a positive, cooperative working environment.

Requirements, Qualifications & Expectations

• Minimum 2 years’ experience in a front-of-house, host, or guest service position within a 4- or 5-star hotel or upscale restaurant.

• Excellent communication and interpersonal skills.

• Fluent in English; additional languages advantageous.

• Proficient in reservation systems and POS platforms.

• Organised, detail-oriented, and confident under pressure.

• Flexible to work shifts, weekends, evenings, and public holidays.

• A natural host with a calm, guest-focused presence and strong teamwork ethic.

• Familiarity with Cape Town’s hospitality and dining scene is advantageous.

Why Join Pepperclub

• Be part of a respected and values-driven hospitality team.

• Work in one of Cape Town’s leading luxury hotels.

• Gain exposure to international service standards.

• Develop your skills in a culture that values excellence, teamwork, and authenticity.