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Job Summary
POSITIONReservations Team Lead
VACANCY ALERT
01 April 2026
REGION
Bryanston, Johannesburg
Are you passionate about leading a team stiving towards seamless guest experiences, promoting revenue growth, attention to detail and creating a high-end guest experience. We’re looking for a detail-oriented and motivated Reservations Team Lead to join our team. This role is perfect for someone who thrives in a fast-paced environment, has a passion for hospitality, and displays creative, out of the box thinking.
Scope & General Purpose:
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Leading a small team within the Central Reservations Department, the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks and social media
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Promoting sales, cross selling and upselling of various products withing the portfolio
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Reservation status Management and SOP implementation
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OTA management
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Team Training and support
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Managing cancellations, modifications, and refund requests efficiently.
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Maintain compliance with all company policies and procedures.
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Promote and maintain attention to detail, fast email turnaround and effective inbox management within the team
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Assisting the Reservations Manager with room availability, monitoring of deposits, support revenue and occupancy forecasts and inventory management
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Prepare expected arrival reports and managing the communication process to lodge operations teams.
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Handle daily correspondence, maintain up-to-date files, and ensure systems are accurate and organized.
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Promote and lead through professional, helpful interactions with reservations manager, colleagues, and industry partners.
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Be flexible in supporting other operational areas when required.
Requirements:
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Proven experience in a similar role or as a senior reservation’s consultant
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A team player with high level of dedication and leadership
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Excellent computer skills (MS Office, MS Excel, PowerPoint)
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PMS system knowledge - Nebula, eRes and Opera would be
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advantageous
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Proficiency in English
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Well-organized with good time management
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Excellent verbal and written communication skills
SYSTEM REQUIREMENTS
▪
Microsoft Office
▪
eRES / Nebula, Opera Cloud & Apex, CRM
LEVEL
Superior/Team Lead
MINIMUM EXPERIENCE & REQUIREMENTS
Minimum 6 years’ experience in a tourism/travel call centre or
reservations department for multiple properties as a senior reservation’s consultant or proven experienced as a reservations team lead.
- Must have a good command of the English language with exceptional
writing skills.
- Solid interpersonal skills
- Valid RSA ID
- Dynamic
- Self-Starter
- Problem Solving
- Strong leadership skills
- Flexible
- Presentable Appearance
SALARY
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.
Bright Placements (PTY) Ltd
Recruiter
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