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Front Office Manager | Hospitality Operation – Timeshare & Lodge Environment | Limpopo (Bela-Bela Area) | Ss
HotelJobs Friday, 27 February 2026 1Job Summary
Front Office Manager | Hospitality Operation – Timeshare & Lodge Environment | Limpopo (Bela-Bela Area) Kendrick Recruitment is urgently seeking an experienced Front Office Manager for a well-established hospitality operation in Limpopo. This role is responsible for ensuring seamless guest experiences, efficient front office performance, strong team leadership, and revenue optimisation across reservations and occupancy planning. The successful candidate will oversee daily front office operations, guest relations, staff management, financial reporting, and revenue/forecasting functions, while coordinating closely with all operational departments. Minimum Requirements: • Proven experience in front office management within a lodge, hotel, or timeshare environment • Strong leadership presence with experience managing and developing teams • Exceptional guest service skills with the ability to handle complaints and complex situations professionally • Solid financial and administrative skills, including cash handling, reporting, and reconciliations • Strong knowledge of reservations systems and online booking platforms; CIMSO Innkeeper PMS experience advantageous • Proficient in Microsoft Office / Microsoft 365, especially Excel; familiarity with WhatsApp Business advantageous • Reliable, honest, and trustworthy with a calm, solutions-driven approach under pressure • Own transport required Key Responsibilities: Guest Service & Operations • Manage check-in and check-out processes to ensure a professional and seamless guest journey • Handle guest enquiries, requests, and complaints promptly and confidently • Oversee reservations, room allocations, guest registration, and cross-department coordination • Act as Duty Manager when required Staff Management & Training • Lead and support front office staff, including rostering and workflow planning • Conduct weekly meetings, training, coaching, and development • Manage disciplinary processes and oversee payroll administration for the department Financial & Administrative Control • Prepare daily revenue reports and monitor financial movements • Balance and reconcile cash, submit weekly invoices, and complete monthly card reconciliations • Manage departmental budgets and ensure procurement aligns with approved budgets Revenue & Reservations Management • Monitor direct rental trends and manage forecasting, pricing, and specials to achieve targets • Maintain understanding of rate structures and online booking platforms • Drive occupancy optimisation through effective reservations oversight Compliance; Communication & Pre-arrival • Ensure compliance with internal policies and cash-handling audits • Respond to emergencies and operational issues effectively • Maintain accurate online platform information and professional pre-arrival communication Systems & Technical Requirements • Working knowledge of CIMSO Innkeeper PMS highly advantageous • Strong Microsoft Office / Microsoft 365 skills, especially Excel • Familiarity with WhatsApp Business advantageous • Strong reporting ability, administrative discipline, and basic financial literacy Salary: DOE | Live-in Position (Single Flatlet) | Start Date: 1st April 2026 This is an excellent opportunity for a reliable, professional, and solutions-driven hospitality leader seeking a structured live-in role within a lodge and timeshare environment. To apply, please submit your CV, reference letters, and a recent head & shoulders photo Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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