Job Summary
IT Technician (Mid-Senior Support Engineer) Centurion, Gauteng
Role Responsibilities:
Oversee technical infrastructure operations, administration, and reporting.
Align with Shared Services Is Strategy for effective integration.
Assist with Planning infrastructure growth and capacity development.
Recommend updates to services and standards.
Assist with defining and implement IT Disaster Recovery Strategy.
Set software, hardware standards, and conduct performance testing.
Ensure security maintenance across systems.
Handle IT assets, inventory management.
Govern incidents, problems, and change management.
Strive for customer excellence and satisfaction.
Ensure IT accountability, innovation, and security.
Implement and uphold policies, procedures, and risk management.
Foster relationships with, clients, and teams.
Mitigate risks effectively, Windows Server, Microsoft Exchange, DHCP, DNS, NAS/DAS devices, VOIP Solutions (Understanding), General Support, Backup and connectivity solutions, Networking, Apple Mac (advantageous), Office 365 and Pastel
A need to improve on Technical Knowledge to perform work better is a must.
General IT Support and Admin
Brings 6 - 8 years of technical experience.
Ability to demonstrate strong leadership skills.
Skilled in problem solving and resolution.
Demonstrates a proven record of competence in all IT processes and systems, with in-depth experience in networks, Microsoft environment management, network, server, cloud, desktop, and applications