Job Summary
Qualification- Matric / Senior Certificate
- Valid drivers license
- Sales experience and staff management
- Adherence to Safety Rules and Regulations.
- Follow Instructions from Executive Directors and done with attention to detail.
- Ensure a clean and neat working environment.
- Use working time productively.
- General office administration.
- Quote Customers via email and/or telephonically.
- Advising customers on the lead-time on order - deliveries / collections in-line with feedback from the Compliance & Logistics Manager.
- Following up on customer account payments/short payments etc.
- Ensuring the customers stay within their credit limit etc.
- Ensuring COD are paid before the product is released.
- Manage staff those reporting directly and indirectly to you.
- Review customer satisfaction survey and action issues and report.
- Provide the daily plan for the day taking into account vehicle availability and overtime.
- Managing customer complaints and completing Corrective action requests.
- Adhering ISO 9001.
- Monitoring customer sales with detailed sales report – and alert when drop in sales and provide solutions/ideas for improvement.
- Build a customer sales data base and sales reports.
- Targeted marketing based off information from customer sales data base.
- Build one-on-one relationships with customers and assist with their growth (tenders, projects, specials).
- Assist customers with technical advice and recommendations.
- Manage distribution of customer gifts.
- Branding awareness and marketing ideas.
- Create and update a FAQ database for knowledge sharing.
- Manage and record leads and allocate where possible.
- Decline customer orders if they have reached their credit limit.
- Hold back orders if payment has not yet been received.
- Communicate directly with customers on delivery times, price increases and current stock levels.
- Manage customer geographical footprints.
- Give price discounts to customers.
- Request documentation from customer (credit app, etc.).
- Provide input into performance reviews.
- Create a customised marketing strategy.
- Discipline those that report to you and manage their performance.
- Load orders onto Pastel.
- Load orders onto the Company WhatsApp group.
- All customer queries, technical data sheets, pricing etc.
- Management of petty cash (small cash purchases).
- Notify Executive Director of any issues being experienced with the computer and printer etc. to ensure it can be replaced in a timeous manner as to not affect customer service/experience.
- Generate all customer invoices.
About
Objective Personnel is a professional recruitment partner and placement agency that has been making it’s mark on the industry for over 40 years. The company boasts a highly stream-lined service that offers its clients the freedom to focus on running their businesses while Objective Personnel deals with recruitment. Objective Personnel is well suited to filling any vacancy, from entry level to the CEO, and everything in between. If your business has employment opportunities that need filling, Objective Personnel will help you fill them with competent and qualified screened candidates. Situated near Johannesburg, Objective Personnel focuses on the whole of South Africa.
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