Job Summary
Position Overview
We are seeking a friendly, organised, and professional Junior Receptionist to join our medical aesthetics and skincare clinic. This role serves as the first point of contact for clients, ensuring a welcoming, organised, and professional clinic environment. The ideal candidate should have strong administrative skills, excellent customer service, and an interest in skincare and aesthetic treatments.
Key Responsibilities
Front Desk & Client Reception
- Welcome clients in a professional and friendly manner
- Manage daily appointment bookings and scheduling
- Confirm client appointments and manage cancellations or rescheduling
- Ensure a smooth client check-in and check-out proces
Client Administration
- Ensure all client consultation and consent forms are completed
- Maintain accurate client records and filing systems
- Capture and update client information in the booking system
- Assist therapists and practitioners with client documentatio
Client Communication
- Answer phone calls, emails, and messages professionally
- Respond to general client enquiries about treatments and services
- Provide basic information about skincare treatments
- Direct medical or advanced treatment questions to the appropriate therapist or practitione
Stock & Inventory Support
- Assist with stock counts and stock take
- Monitor retail product levels and notify management when stock is low
- Assist with organising and storing retail product
Clinic Presentation
- Ensure the reception and waiting area remain clean and organised
- Maintain a welcoming and professional clinic environment
- Assist with keeping treatment rooms stocked where necessar
Operational Support
- Support therapists and clinic staff with daily operational tasks
- Assist with retail product displays and organisation
- Help maintain overall clinic organisation and workflo
Requirements
- Matric / Grade 12
- Beauty therapy or skincare training is advantageous but not require
Experience
- Previous reception or administrative experience preferred
- Experience in a beauty, wellness, or aesthetic clinic environment is advantageou
Key Skills
- Excellent communication and customer service skills
- Strong organisation and multitasking ability
- Professional appearance and attitude
- Basic computer skills
- Interest in skincare and aesthetic treatment
Personal Attributes
- Friendly and welcoming personality
- Reliable and punctual
- Ability to work in a fast-paced client environment
- Strong attention to detail & Team-oriented mindse
Compensation
- Basic Salary: R3 000 – R5 000 per month (depending on experience)