Purpose of the role:

The PABX Technician’s role is to install, configure, maintain, and troubleshoot private branch exchange (PABX/PBX) systems—particularly Yeastar and Samsung platforms—along with associated VoIP, networking, and cabling infrastructure to ensure reliable voice and data communication for business clients.

Key Responsibilities:

• To provide security/CCTV and associated telecom/networking infrastructure designs and specifications
• Complete full installation of CCTV, access control, alarm systems and turnstiles
• Conduct maintenance and repairs on CCTV, access control, alarms and turnstiles
• Access, update and program CCTV, access control, alarm systems and turnstiles
• Configuring of IP cameras and systems
• Configuring of access control
• Conduct fault finding analysis
• Provide training for end user after completion of installation and service
• Upon completion of full installation, handover must be completed with the client/customer
• Build rapport and relationships with existing customers to understand the needs of their current system
• Programming, installation and maintenance of PABX systems
• Conduct site survey before installations
• Troubleshooting on PABX
• Configuration of ADSL, VoIP, WiFi, 3G routers
• Set up of IP PBX VoIP network
• SIP Trunks and VoIP installations
• Installations and troubleshooting of cabling infrastructure
• Voice over IP network maintenance
• Connectivity – Fiber, Microwave links and LTE
• Data cabling and voice cabling
• Configuration of voicemail, auto attendant, SPNet, least cost routing (LCR), ring plans as well as voice and data integration
• Troubleshooting in a networking infrastructure
• Up to date with H&S regulations and SOPs (Standard Operating Procedures)
• Communicate with customers to explain problems and procedures with the equipment
• Responsible for all boot stock allocated to you
• To ensure that the Service Coordinator is given accurate information relating to service calls and installation
• To complete all necessary paperwork relating to your job and to ensure that it is presented in an accurate manner and on time

Qualifications/Experience:

• Minimum Grade 12
• Valid Driver’s License
• Minimum 3-5 years’ experience as a CCTV and PABX Technician
• Must have experience working on Yeastar, Samsung, Hikvision systems
• Experience in office automation Industry

Please consider your application unsuccessful if you have not received feedback within 2 weeks of applying.