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Job Summary
Purpose of the Role
To provide essential support to the sales team by acting as the primary client liaison concerning orders, promotions, and pricing.
Key Responsibilities
- Initiate contact with customers to confirm orders when the relevant sales representative is unavailable.
- Ensure prompt and accurate processing of customer orders.
- Keep customers informed throughout the order preparation process, including updates on unavailable stock or delays.
- Resolve any stock or system-related queries promptly and efficiently.
- Obtain a daily back order list from the warehouse to inform customers and assist in arranging suitable alternatives where necessary.
- Maintain regular communication with the creditors’ department to confirm if customer accounts are on hold, relaying pertinent information to the sales representative.
- Assist the Warehouse and Operations teams during stocktakes.
- Maintain ongoing communication with sales representatives regarding any customer issues or queries.
- Undertake additional tasks as required to support operational needs.
Required Minimum Education & Work Experience
- Matriculation / Grade 12 or equivalent as a minimum educational requirement.
- Minimum of three years’ experience in sales administration.
- Fully bilingual in Afrikaans and English.
- Proven ability to multitask effectively.
- Demonstrated capability to support sales representatives efficiently.
Emporium
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