Job Summary
A high-impact opportunity is available for a Specialist in POS hardware and software to lead operational excellence within a fast-paced Payments Division Repairs Centre. This role is ideal for someone with deep technical knowledge, strong leadership capabilities, and a passion for driving service quality and continuous improvement.
Key Responsibilities:
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Manage the full repair process to ensure quality and efficiency
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Develop and implement systems and policies to enhance operations
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Monitor trends and recurring issues to improve turnaround times
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Maintain strong OEM relationships and support in-house software development
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Ensure service levels (SLAs) are met and proactively resolve performance gaps
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Lead continuous improvement initiatives and strategic operational planning
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Analyse data and generate reports to guide decision-making
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Drive cost-saving initiatives and process alignment
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Resolve customer complaints and maintain stakeholder relationships
Required Skills and Competencies:
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Strong analytical, problem-solving, and decision-making skills
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Ability to perform under pressure and meet deadlines
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Excellent communication and stakeholder engagement
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In-depth knowledge of POS software and repair centre operations
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Skilled in using data to drive operational improvements
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Committed to health and safety compliance
Qualifications and Experience:
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Matric and a relevant bachelor's degree (Software Development, Operations Management, Engineering)
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5–8 years of experience in a similar role, ideally in repairs or warehousing
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Proven leadership and operational excellence track record
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Strong understanding of POS repair processes and software
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Proficiency with ERP/WMS systems and Microsoft Office tools
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