Job Summary
Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Assist clients with investment banking products and related enquiries.
Resolve customer queries within agreed service level agreements.
Maintain accurate and up-to-date customer records.
Escalate complex issues to the appropriate departments.
Ensure compliance with banking regulations, internal policies, and procedures.
Maintain confidentiality and protect customer information.
Consistently deliver an outstanding customer experience.
Achieve quality assurance standards and performance targets.
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