Duties & Responsibilities

Key Responsibilities:

Daily

• Reconcile Service Provider Statements received as per targets set by the Creditors Team Leader monthly
• Receive Statement from Service Provider and upload them onto CCA under the correct SP profile
• Use Recon Template to complete the recon using the SP Statement and Age Analysis from Evolution
• Reconcile each line item by allocating each case to the correct category on the recon
• Ensure the recon balances to both SP statement and Evolution account
• Send all non-validated queries to the Call Centre Finance Team to investigate and resolve. Save the recon in the allocated folder for recon feedback and follow up and ensure all queries are resolved before the month end deadlines in place.
• Update CCA with all reconciling items with a relevant debtors note stating that this case is a reconciling item
• Upload all recons and statements to the CCA under the correct Service Provider profile, using the correct document name
• Send the detailed Recon to the Service Provider with accurate feedback once the recon is complete.
• Contact all service providers to resolve long outstanding queries to ensure an accurate account of records
• Save all recons, age analysis and Statements to the SP folder on the W:Drive to ensure accurate record keeping as per the Business Process in place.
• Escalate all problematic Service Providers and long outstanding queries to the Creditors Team Leader to assist with resolving with the relevant department / Service Provider.
• Ensure your phone line is available to answer all calls received.
• Attend to all email queries and ensure that the SP has been received feedback.
• Return all phone messages within the 15-minute deadline and close the message on the CCA
• Submit your daily report to the Creditors Team Leader for work completed for the day

Weekly

• Request statement all Service Providers who have not submitted their statements for payment.
• Reconcile weekly SP recons for the top Rural SP’s to ensure accurate and timeous payment
• Attend all team meetings where required.

Monthly

• Reconcile the Top 100 SP’s by the 20th of each month and ensure all queries have been attended to and resolved.

Creditor Communication

• Respond to Service Provider queries and complaints timeously (48 Hours) to avoid unhappy SP’s.
• Always maintain excellent supplier relationships by appropriate and courteous communication. The Creditors are your clients, and all their queries must be responded to and resolved.

Culture fit:

• Sense of urgency
• Adhere to rules and processes
• Organized
• Systematic
• Teamwork and engagement
• Able to gain respect from the team
• Leadership

Criteria:

• Excel, including macros, lookups, and pivot tables
• Clear Criminal Record and ITC Checks required because
• Previous experience reporting into senior management

Desired Experience & Qualification

• Matric (Grade 12) – essential

• Relevant finance, accounting, or bookkeeping qualification will be advantageous

• Proven experience reconciling high-volume Service Provider accounts

• Previous experience reporting into senior management

Technical Skills & Requirements

• Advanced Excel skills, including

• Strong systems experience

• Clear Criminal Record and ITC checks required

• Insurance industry experience will be given preference, particularly for candidates with strong reconciliation experience