• A Grade 12 / Matric or equivalent qualification.
• Strong debtors, accounts receivable, or credit control experience, including payment allocation, reconciliations, outstanding account follow-up, and credit notes.
• Proven people-management or supervisory experience within an office, accounts, or business administration environment, with the ability to hold teams accountable.
• Computer-literate with intermediate working proficiency in Microsoft Excel, Word, and Outlook.
• A valid driver’s licence and own reliable transport OR reliably able to commute to work without issue.

• Passed Matric with a university exemption or strong academic results.
• Studied Mathematics and/or Accounting at Matric level or higher.
• Further studies or short courses in Office Management, Accounts, Business Administration, or a similar field.
• Experience working on ERP, accounting, or business management systems.

Debtors & Administration

• Take full ownership of the debtor's function.
• Allocate, post, and reconcile customer payments.
• Follow up on outstanding accounts and ensure payments are received timeously.
• Issue customer statements and manage collections.
• Process and manage credit notes, ensuring customers receive them timeously.
• Ensure customer accounts are accurate, reconciled, and kept up to date.
• Balance and reconcile the bank daily.
• Review and process payments received from the previous day and communicate payment allocations to the invoicing team.
• Maintain 100% accuracy across all debtor and banking transactions.
• Update and maintain the wholesale price list.

• Oversee general office, company, and client administration.
• Ensure administrative tasks are completed accurately, timeously, and efficiently.
• Create structure, accountability, and efficiency within the office environment.
• Identify opportunities to improve systems and processes.

• Manage and support the office team, including regular check-ins and performance discussions.
• Conduct monthly one-on-one meetings with the team, including the Factory Manager.
• Hold weekly team meetings with office staff and the Factory Manager.
• Attend weekly meetings with the company owner.
• Conduct performance management discussions twice a year.
• Ensure all meetings have documented minutes, actions, and follow-ups.
• Monitor priorities, workloads, and deadlines.
• Assist with KPI reviews, performance conversations, and team development.
• Drive accountability and performance within the team.

• Maintain awareness of daily business operations.
• Coordinate communication between the office and factory teams.
• Ensure stock availability and operational issues are communicated effectively.
• Assist with export administration and related documentation.
• Support the owner with administrative and operational responsibilities.

• Act as a trusted second-in-command to the owner.
• Take ownership of problems and drive solutions.
• Help improve structure, accountability, and efficiency within the business.