Job Title: Support Engineer (10 Positions) – Heavy Monitoring, Segregation of Duties, Alert Response

Location

Gauteng, Johannesburg Metro, Johannesburg

Job Type

Contract – 12 months, Full-Time hours, Hybrid work arrangement

Primary Industry

Banking and Finance

Secondary Industry

Banking and Finance

Job Description

This role requires Support Engineers to manage heavy monitoring workloads, ensure adherence to segregation of duties (SOD) policies, and respond promptly to alerts within a banking and finance environment. The role is based in Johannesburg with a hybrid working model, combining office and remote work. The successful candidates provide technical support, maintain system integrity, and contribute to service availability by identifying and resolving incidents efficiently.

Job Duties

• Monitor critical systems and applications continuously to detect incidents and anomalies.
• Respond promptly to alerts generated by monitoring tools, diagnosing and escalating issues as appropriate.
• Enforce segregation of duties policies to ensure compliance with internal controls and regulatory requirements.
• Perform root cause analysis to identify underlying problems and implement corrective actions.
• Collaborate with internal teams to resolve incidents, minimise downtime, and maintain service levels.
• Maintain detailed documentation of incidents, responses, and resolutions for audit and reporting purposes.
• Assist in the development and improvement of monitoring tools and alerting mechanisms.
• Participate in on-call rotations as required to provide out-of-hours support.
• Support change management processes by validating alert configurations and access controls.
• Ensure compliance with company policies, industry standards, and regulatory frameworks relevant to banking and finance.

Required Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science, or a related discipline.
• Certifications in system monitoring, IT service management, or security (e.g., ITIL Foundation) are advantageous.

Education

• A minimum of a National Diploma or Bachelor’s degree in a relevant field.

Experience

• At least two years’ experience in technical support or systems monitoring within the banking, financial services, or related sectors.
• Experience working with monitoring tools, alert management, and incident response processes.
• Exposure to segregation of duties controls and compliance requirements in a regulated environment.
• Previous experience in a hybrid work environment is beneficial.

Knowledge and Skills

• Strong understanding of IT infrastructure components including servers, networks, databases, and applications.
• Proficient in the use of monitoring and alerting tools and platforms.
• Good analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Excellent communication skills, both written and verbal, with the ability to produce clear documentation.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Familiarity with regulatory standards and compliance in the banking and finance industry.
• Ability to work independently and as part of a team, demonstrating professionalism and accountability.

Preferred Qualifications

• Advanced certifications related to monitoring, security, or IT service management.
• Experience with specific banking systems or financial applications.
• Knowledge of scripting or automation tools to enhance monitoring efficiency.
• Previous exposure to cloud-based monitoring environments.

Working Conditions

• Hybrid working model requiring attendance at the Johannesburg office as well as remote work.
• Full-time hours with occasional requirement to participate in out-of-hours support or on-call duties.
• Work is predominantly office-based but requires flexibility to adapt to changing priorities and workload.
• Role involves continuous focus on system alerts and incident response, which may be fast-paced and demanding.