International Export Customer Accounts Coordinator

Location: Gqeberha (Port Elizabeth)
Position Type: Full-time, Permanent

Our client a citrus growing and export company, is seeking a highly organised and detail-oriented International Export Customer & Accounts Coordinator to manage customer service, shipment tracking, export documentation and sales account administration for its Canadian, Far East and Russian markets.

Key Responsibilities

• Track export shipments, vessel ETAs, delays and documentation, maintaining accurate reports and customer trackers.

• Liaise with international customers regarding shipment updates, queries, requests and regular reporting.

• Prepare and verify invoices, packing lists, bills of lading and other export documentation.

• Monitor retailer purchase orders, quality reports, sales estimates and shipment records.

• Prepare and reconcile sales accounts, track customer payments and follow up on outstanding balances.

• Monitor customer remittances, quality claims and retailer yield reports before finalising accounts.

• Coordinate customer meetings, price confirmations and market updates with internal commercial teams.

• Assist with grower loading data, invoicing and export programme registration requirements.

• Work closely with logistics, finance, quality control and documentation teams to ensure efficient export processes.

Minimum Requirements

• Degree in Logistics, Business Administration or a related field.

• Advanced Excel skills, including managing complex spreadsheets and large data sets.

• Excellent written English and professional communication skills.

• Exceptional attention to detail, accuracy and organisational ability.

• Ability to manage recurring deadlines and independently follow up on outstanding tasks and payments.

Advantageous

• Experience in export administration, shipping, logistics coordination or customer service.

• Fresh produce or perishable goods export experience will be highly beneficial.

• Knowledge of export documentation and ERP/trade systems.

• Must be comfortable communicating with international customers across different time zones, including occasional early-morning or late-afternoon meetings.